IT Systems Administrator - Windows

As a system administrator on the Enterprise Support Team, your role involves providing Level 1 and Level 2 systems administration and end-user support for client infrastructure. You will deliver high-quality remote technical support via calls, chats, and ticketing platforms, managing and documenting cases until client-confirmed resolution while following established procedures and IT best practices.

Key Responsibilities:

• Deliver exceptional remote end-user and systems support.
• Provide Level 1 and Level 2 System Admin and System Support for client infrastructure.
• Monitor and manage calls, chats, and case management queues.
• Perform documented procedures with meticulous attention to quality and detail.
• Resolve cases and calls to client-confirmed resolutions.
• Identify and troubleshoot repetitive issues for root cause analysis.
• Demonstrate a strong understanding of IT best practices and data protection.
• Utilize troubleshooting and problem-solving skills, particularly in Microsoft Technologies.
• Proficient in troubleshooting hardware and software issues.
• Possess over 5 years of hands-on Workstation experience.
• Experience in Windows Server Administration, including Active Directory topologies, File Sharing Technologies (NTFS, DFS, FTP, Backups), event viewer review and analysis, DNS/DHCP entries modification, and more.

Qualifications Required:

• 1-3 years of experience with Dell/EMC Rubric backups (preferred).
• VMWare/Citrix Experience (candidates lacking this experience must be willing to learn quickly).
• Microsoft Exchange/Exchange Online administration (candidates lacking this experience must be willing to learn quickly).

(Note: No additional details of the company were provided in the job description.) As a system administrator on the Enterprise Support Team, your role involves providing Level 1 and Level 2 systems administration and end-user support for client infrastructure. You will deliver high-quality remote technical support via calls, chats, and ticketing platforms, managing and documenting cases until client-confirmed resolution while following established procedures and IT best practices.

Key Responsibilities:

• Deliver exceptional remote end-user and systems support.
• Provide Level 1 and Level 2 System Admin and System Support for client infrastructure.
• Monitor and manage calls, chats, and case management queues.
• Perform documented procedures with meticulous attention to quality and detail.
• Resolve cases and calls to client-confirmed resolutions.
• Identify and troubleshoot repetitive issues for root cause analysis.
• Demonstrate a strong understanding of IT best practices and data protection.
• Utilize troubleshooting and problem-solving skills, particularly in Microsoft Technologies.
• Proficient in troubleshooting hardware and software issues.
• Possess over 5 years of hands-on Workstation experience.
• Experience in Windows Server Administration, including Active Directory topologies, File Sharing Technologies (NTFS, DFS, FTP, Backups), event viewer review and analysis, DNS/DHCP entries modification, and more.

Qualifications Required:

• 1-3 years of experience with Dell/EMC Rubric backups (preferred).
• VMWare/Citrix Experience (candidates lacking this experience must be willing to learn quickly).
• Microsoft Exchange/Exchange Online administration (candidates lacking this experience must be willing to learn quickly).

(Note: No additional details of the company were provided in the job description.)