Senior Customer Success Manager / Program Manager – Amazon Relay Rewards (US)

<div class="content-intro"><p style="text-align: justify;"><span style="color: rgb(22, 145, 121);"><strong>Netradyne</strong></span> harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.</p></div><p><strong><u>OVERVIEW:</u></strong></p> <p>Netradyne is seeking a highly motivated <strong>Customer Success Manager / Program Manager</strong> to own and operate the <strong>Amazon Relay Rewards program in the United States</strong>, while also supporting additional Amazon‑related programs and initiatives. This role is critical to ensuring successful execution, strong customer engagement, and cross‑functional alignment across Sales, Product, Operations, Support, and Finance.</p> <p>The ideal candidate is a <strong>self‑starter</strong> with exceptional <strong>customer‑facing skills</strong>, strong <strong>program and project management discipline</strong>, and the ability to <strong>execute independently with minimal direction</strong> in a fast‑moving, high‑visibility environment.</p> <p><strong><u>ESSENTIAL FUNCTIONS:</u></strong></p> <p><strong>Key Responsibilities</strong></p> <p><strong>Relay Rewards Program Ownership</strong></p> <ul> <li>Serve as the <strong>primary owner</strong> for the Amazon Relay Rewards program in the US, responsible for end‑to‑end execution, delivery, and operational excellence.</li> <li>Act as the <strong>day‑to‑day point of contact</strong> for Amazon stakeholders related to Relay Rewards, managing communications, escalations, and expectations.</li> <li>Drive program readiness, launch coordination, and ongoing optimization across sales, onboarding, installs, CS, billing, and support workflows.</li> <li>Track program performance, risks, and dependencies; proactively identify issues and drive resolution without requiring constant oversight.</li> </ul> <p><strong>Customer &amp; Stakeholder Management</strong></p> <ul> <li>Build and maintain <strong>strong, trusted relationships</strong> with Amazon program owners, operations leaders, and internal Netradyne teams.</li> <li>Lead customer‑facing meetings, status reviews, and program updates with confidence and professionalism.</li> <li>Represent the voice of the customer internally, ensuring Amazon requirements and expectations are clearly understood and executed.</li> </ul> <p><strong>Program &amp; Project Management</strong></p> <ul> <li>Own and maintain program plans, timelines, milestones, and action trackers across multiple concurrent Amazon initiatives. &nbsp;</li> <li>Coordinate cross‑functional teams (Sales, CS, Product, Ops, Finance, Support) to deliver against program commitments.</li> <li>Ensure dependencies, risks, and blockers are surfaced early and driven to closure.</li> <li>Support new Amazon pilots, expansions, or operational initiatives beyond Relay Rewards as needed.</li> </ul> <p><strong>Operational Excellence &amp; Execution</strong></p> <ul> <li>Translate high‑level program goals into <strong>clear, actionable execution plans</strong>.</li> <li>Ensure operational processes scale effectively as program volume grows.</li> <li>Partner with internal teams to improve tooling, reporting, and workflows tied to Amazon programs. &nbsp;</li> <li>Maintain high attention to detail across contracts, SLAs, program requirements, and operational handoffs.</li> </ul> <p><strong><u>QUALIFICATIONS:</u></strong></p> <ul> <li>7+ years of experience in <strong>Customer Success, Program Management, Project Management, or Enterprise Account Operations</strong>.</li> <li>Proven experience managing <strong>large, complex enterprise customers</strong>, ideally in a B2B SaaS, logistics, transportation, or technology environment.</li> <li>Strong <strong>customer‑facing presence</strong> with the ability to communicate clearly, confidently, and professionally at multiple levels.</li> <li>Demonstrated ability to <strong>self‑direct, prioritize, and execute</strong> in an ambiguous environment with minimal guidance.</li> <li>Excellent organizational skills with a track record of managing multiple workstreams simultaneously.</li> <li>Comfortable driving accountability across cross‑functional teams without direct authority.</li> </ul> <p><strong>Preferred Qualifications</strong></p> <ul> <li>Experience supporting <strong>Amazon or similarly complex enterprise customers</strong>.</li> <li>Background in <strong>program launches, pilots, or large‑scale rollouts</strong>.</li> <li>Familiarity with logistics, fleet operations, safety technology, or incentive‑based programs.</li> <li>Experience working closely with Product and Engineering teams on customer‑driven initiatives.</li> </ul> <p><span style="text-decoration: underline;"><strong>EDUCATION:</strong></span></p> <ul> <li>Bachelor’s degree required</li> </ul> <p><strong>Economic Package Includes:</strong>&nbsp;</p> <ul> <li>Base Salary + annual bonus eligibility&nbsp; &nbsp;</li> <li>Company equity</li> <li>Company Paid Health Care, Dental, and Vision Coverage for you and most of your dependents</li> <li>Generous PTO and Sick Leave</li> <li>401(K) with generous company match</li> <li>Disability, Life Insurance and Ancillary Benefits</li> <li>And much more</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p><div class="content-pay-transparency"><div class="pay-input"><div class="title">United States</div><div class="pay-range"><span>$110,000</span><span class="divider">&mdash;</span><span>$150,000 USD</span></div></div></div><div class="content-conclusion"><p style="text-align: justify;">We are committed to an inclusive and diverse team. Netradyne is an equal-opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.</p> <p>If there is a match between your experiences/skills and the Company's needs, we will contact you directly.</p> <p>Netradyne is an equal-opportunity employer.</p> <p><strong>Applicants only - Recruiting agencies do not contact.</strong></p> <p><strong>Recruitment Fraud Alert!</strong></p> <p>There has been an increase in fraud that targets job seekers. Scammers may present themselves to job seekers as Netradyne employees or recruiters. Please be aware that Netradyne does not request sensitive personal data from applicants via text/instant message or any unsecured method; does not promise any advance payment for work equipment set-up and does not use recruitment or job-sourcing agencies that charge candidates an advance fee of any kind. Official communication about your application will only come from emails ending in ‘@netradyne.com’ or ‘@us-greenhouse-mail.io’.</p> <p>Please review and apply to our available job openings at Netradyne.com/company/careers. For more information on avoiding and reporting scams, please visit the <a href="https://consumer.ftc.gov/articles/job-scams">Federal Trade Commission's job scams website</a>.</p> <p style="text-align: justify;">&nbsp;</p></div>