Federal IT Service Desk Manager – 24x7 Ops

A federal IT services provider is seeking a Service Desk Manager for overseeing a 24x7 enterprise IT service desk. The role requires strong leadership, management of service desk operations, and compliance with federal standards. The ideal candidate will possess extensive experience in IT service management, along with relevant certifications such as CompTIA A+ and ITIL v4 Foundation. This position is onsite in Washington, DC and offers a range of benefits including comprehensive healthcare and a 401(k) plan.

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