Role Overview
Nestmed is hiring a entry-level Technical Customer Support Specialist. This is a full-time role in Toronto. Part of Nestmed's Qa hiring, posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Healthcare documentation is broken. Nestmed is fixing it with an AI platform that gives clinicians their time back.
In just one year, we’ve scaled to support tens of thousands of clinicians across more than a million patient visits. We're now the trusted partner for over 60 home health agencies, including 7 of the top 10 enterprises in the US.
Our founding team—hailing from Stanford, YC, Google, and Meta—is backed by the founders of PayPal and Plaid to build the essential infrastructure for the future of the $500B home healthcare industry.
Technical Customer Support Specialist
Location: Remote, based in Canada (EST hours)
Type: Full-time
Team: Customer Experience
Compensation: CAD $80,000 - $90,000
What You’ll Do
- Serve as the first line of support for our users, including clinicians, staff, and admins via Zendesk (email, chat, tickets, phone)
- Troubleshoot user-reported issues, escalate bugs to product/engineering, and follow through on resolution
- Triage and categorize inbound tickets to improve internal response speed and clarity
- Translate user feedback into actionable insights to improve product usability
- Collaborate closely with Customer Success to ensure a consistent and proactive support experience
What You Bring
- 3+ years of experience in technical customer support or client-facing roles, ideally in a healthtech or healthcare SaaS company
- Strong ability for technical troubleshooting and root cause analysis, being able to diagnose 'why' something isn't working
- Ability to identify complex bugs and creating detailed reports for the Product and Engineering teams to fix.
- Deep understanding of clinical workflows, home health, or EHR/EMR systems (bonus if you’ve worked with intake, charting, or QA)
- Excellent written and verbal communication skills- you can simplify technical topics for non-technical users
- Comfort with fast-changing environments and a bias toward action
- Familiarity with ticketing softwares like Zendesk
Bonus Points For
- Knowledge of HIPAA compliance, security protocols, and protected health information (PHI)
- Experience supporting an AI or voice-based product
Why Nestmed
- Mission-driven company improving healthcare documentation at scale
- Early-stage team with huge ownership opportunities
- Fast-growing customer base and real-world impact
- Work closely with product and engineering teams to shape the user experience
- Remote opportunity, collaborative culture, and meaningful work
Interview Process
- Initial Phone Screen
- Hiring Manager Call
- Take Home Assessment
- Final Round + Virtual Meet and Greet!
If you’re passionate about building high-impact products that solve real-world problems, we’d love to hear from you. Apply today!
Compensation Range: CA$80K - CA$90K
Frequently Asked Questions
How do I apply for the Technical Customer Support Specialist position at Nestmed?
Use the Apply button above to submit your application directly to Nestmed. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Technical Customer Support Specialist position at Nestmed located?
This position is based in Toronto. Nestmed has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Technical Customer Support Specialist at Nestmed earn?
Nestmed has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Technical Customer Support Specialist role at Nestmed posted?
This role was posted on June 5, 2026 (8 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Technical Customer Support Specialist role at Nestmed entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Nestmed has listed.
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