Platform Administrator

Neptune Technology Group Inc. is a technology company serving water utilities across North America. Since 1892, we have continually focused on the evolving needs of water utilities – revenue optimization, operational efficiencies, and improved customer service. With our portfolio of smart water meters, data collection systems and software, we make data actionable for our customers – so they can remain focused on the business of water. For additional information, please visit the company website at www.neptunetg.com.

Platform Administrator

Position Summary

We are seeking a skilled Platform Administrator to join our Platform & Operations Engineering team as a technical specialist. This is an individual contributor role responsible for the day-to-day management, maintenance, and operation of Neptune's platform systems, infrastructure, and services that support mission-critical applications. The successful candidate will ensure the reliability, security, and optimal performance of platform infrastructure across our multi-location enterprise environment. You will work collaboratively with the Platform Lead and broader IT Operations teams to maintain systems.

Primary Responsibilities

Microsoft Entra Integration & Identity Management Support

• Support Microsoft Entra integrations that enable enterprise application connectivity and identity management
• Assist in implementing Microsoft Entra integration approaches and connectors aligned with organizational needs and security requirements
• Troubleshoot identity and access management issues under guidance
• Contribute to documentation and standards for Microsoft Entra implementations across the enterprise
• Support conditional access policies, authentication flows, and identity governance configurations
• Assist with identity federation, SSO implementations, and directory integration projects

Automation & Orchestration Support

• Assist in implementing automation scripts and solutions to streamline operational processes and reduce manual work
• Support orchestration workflows for operational processes and runbooks
• Contribute to automation platform testing and implementation initiatives under guidance
• Document automation solutions and standard operating procedures
• Execute automation-based operational tasks and updates

ITSM Tooling & Process Support

• Support Jira and related ITSM tooling across the organization as a technical contributor
• Assist in implementing and optimizing ITSM processes for service delivery and incident management workflows
• Configure and customize Jira to support Service Desk, incident management, change management, and project tracking
• Provide technical support and troubleshooting for ITSM tooling issues
• Support training and documentation for teams on ITSM tooling and process adoption

Monitoring & Observability Support

• Assist in implementing monitoring, alerting, and observability solutions across enterprise infrastructure
• Support deployment and maintenance of monitoring platforms that provide visibility into system health and performance
• Contribute to managing observability platforms that are shared resources used by infrastructure, development, and operations teams
• Help establish metrics, dashboards, and alerting strategies aligned with business objectives
• Troubleshoot monitoring and observability issues and assist in optimizing alert tuning
• Provide technical support to teams utilizing shared observability platforms

Asset Management & CMDB Support

• Support the Configuration Management Database (CMDB) by contributing accurate, up-to-date infrastructure and application data
• Assist in implementing asset management processes and maintain asset data quality standards
• Support integrating CMDB with other operational tools and automation platforms
• Conduct asset data audits and support CMDB reconciliation activities
• Work with teams to establish and maintain asset naming conventions and classification standards
• Support CMDB data governance policies and procedures

Patch Testing & Deployment

• Assist in implementing patch management processes and workflows across infrastructure environments
• Execute patch testing procedures that balance security requirements with operational stability
• Support patch deployment using orchestration and configuration management tools
• Maintain patch deployment documentation and communicate patch status to stakeholders
• Analyze patch failures and assist in implementing remediation strategies
• Ensure compliance with security patching requirements and audit standards

Configuration Management

• Assist in implementing and maintaining configuration management systems ensuring consistent, auditable infrastructure configurations
• Contribute to developing configuration standards, baselines, and version control processes
• Support configuration standards documentation and decision tracking for infrastructure systems
• Identify and remediate configuration drift across infrastructure environments
• Maintain runbooks and operational documentation for configuration procedures
• Support standardized deployment processes and configuration consistency

Secrets Management & Security Support

• Assist in implementing enterprise secrets management solutions for secure credential storage and rotation
• Support secrets lifecycle management, access control, and audit logging procedures
• Contribute to integrating secrets management systems with applications, infrastructure, and automation platforms
• Support secure secrets handling practices and team training
• Assist in conducting technical reviews of secrets management implementations under guidance

Cross-Functional Collaboration & Technical Support

• Provide technical support and troubleshooting to internal teams utilizing operational platforms
• Participate in cross-functional technical projects and contribute to enterprise infrastructure discussions
• Support design reviews and technical guidance on operational platform implementations
• Contribute to documentation, knowledge sharing, and team technical discussions
• Escalate complex technical issues appropriately to Platform

Education/Experience:

• Bachelor's degree in Computer Science, Information Technology, or related field (or international equivalent)
• 1+ years of professional experience in platform administration, systems administration, infrastructure operations, or similar roles
• Knowledge of at least one of the following domains: Microsoft Entra/identity management, automation orchestration, ITSM tooling, monitoring/observability, or configuration management
• Proficiency with scripting languages (Python, PowerShell, Bash, or similar)
• Working knowledge of Microsoft Entra integrations and identity governance concepts or familiarity with related domain areas
• Understanding of IT service management (ITSM) principles and best practices
• Experience with infrastructure monitoring, log aggregation, and observability tools or familiarity with such systems
• Familiarity with configuration management concepts and practices
• Knowledge of secrets management practices and tools (HashiCorp Vault, AWS Secrets Manager, Azure Key Vault)
• Understanding of version control systems and configuration management concepts
• Proven ability to work independently on technical problems with moderate to wide latitude for judgment
• Excellent troubleshooting, problem-solving, and analytical capabilities
• Strong communication skills with ability to document technical solutions and explain concepts clearly
• Ability to work collaboratively in cross-functional teams
• Demonstrated commitment to continuous learning and professional development
• Strong organizational skills and attention to detail

Preferred Qualifications

• Master's degree in Computer Science, Information Technology, or related field
• Industry certifications such as ITIL Foundation, Microsoft Entra Administrator, AWS Solutions Architect, or similar
• Experience with multiple monitoring and observability platforms (Prometheus, ELK Stack, Datadog, New Relic, Splunk)
• Experience implementing and managing CMDB solutions
• Knowledge of manufacturing or multi-location enterprise environments
• Experience with Microsoft enterprise technologies, AWS, or other major cloud platforms
• Exposure to agile and operational methodologies and practices
• Knowledge of security best practices and compliance requirements (SOC 2, ISO 27001)
• Experience with directory services, LDAP, and identity federation protocols
• Familiarity with Infrastructure-as-Code and configuration management tools
• Experience with DevOps practices and CI/CD pipeline concepts
• Knowledge of automation orchestration platforms and tools
• CompTIA Server+ or CompTIA Security+ certification
• Experience with virtualization technologies (VMware, Hyper-V)
• Knowledge of cloud platforms (AWS, Azure) and hybrid infrastructure

Travel Requirements: Typically requires overnight travel less than 10% of the time.

Location: Tallassee, AL, Mississauga, Ont. Canada

Equal Opportunity Employer EEO/AA M/F/Vet Disability