Sales Representative ( )

Role & responsibilities candidate will need to be result oriented and have excellent English communication skills. Experience dealing with American Clients is a must. FRESHERS with good communication can also apply. We take pride in exceeding expectations with our level of service, and it starts from a wonderful experience over the phone.

Preferred candidate profile

Scheduling appointments over the phone

• Making outbound sales calls and cold calling
• Lead Generation with B2B and B2C
• Maintaining accurate records of customer interactions and transactions
• Maintain communication with various parties over the phone or by email
• Following any given scripts, if any, when handling different topics
• Identifying customers needs, clarifying information, researching every issue, and providing solutions and/or alternatives
• Maintaining quality and compliance and completing work in a timely manner
• Representing the Company with honesty, integrity, and professionalism
• Building sustainable relationships and engaging customers by taking the extra mile
• Meeting personal/team qualitative and quantitative targets
• Manage and improve customer satisfaction, including the resolution of complaints
• Support the office administrative activities
• Generate leads, makes sales calls including cold calls and follow-up marketing calls.
• Close deals and achieve sales target
• Compile sales reports and monitor sales efforts
• Update databases and customer records
• Identify new products to add to those on offer
• IT support, facilitating weekly computer backups, software upgrades and organization
• Mentoring new colleagues when needed to efficiently perform all assigned tasks
• Supporting marketing efforts and continuing to grow personally and professionally in the business.