IT Support Manager

Nebius

Full Timejunior

Minnesota, United StatesPosted 4 days ago

Resume Keywords to Include

Make sure these keywords appear in your resume to improve ATS scoring

RCSSLinuxUnix

Job Description

<div class="content-intro">Why work at Nebius Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field. Where we work Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 1400 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team.</div><div class="renderer-heading-wrapper css-4zleql" data-testid="renderer-heading-wrapper" data-level="2"> <h2 id="The-Role" data-local-id="8227784fe76d" data-renderer-start-pos="1">The Role</h2> </div> We are looking for a IT Support Manager in our data center, the key person in managing IT infrastructure maintenance. You will manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters. This role is focused on ensuring stable, efficient, and scalable operations through people leadership, structured support processes, and hands-on technical oversight. You will own day-to-day IT support operations, oversee maintenance and incident resolution for GPU clusters, and ensure high service levels across hardware, network, and field support activities. You will act as a key escalation point, drive operational improvements, and align support execution with broader data center objectives. Your responsibilities will include <ul class="ak-ul" data-local-id="e928b1f5e768" data-indent-level="1"> <li> Lead and manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters and region IX colocations. </li> <li> Ensure high availability and reliability of GPU clusters and IT infrastructure </li> <li> Act as the primary escalation point for complex hardware, network, and operational incidents </li> <li> Monitor and drive SLA, KPI, and incident resolution performance across IT support services </li> <li> Oversee proactive maintenance, troubleshooting, and problem management activities </li> <li> Collaborate with infrastructure engineers, vendors, and colocation partners to resolve issues and deliver improvements </li> <li> Maintain and improve support processes, documentation, and team training materials </li> <li> Manage IT asset lifecycle activities, relates to responsibility area, including RMAs </li> </ul> We Expect You to Have <ul class="ak-ul" data-local-id="b50ef6a2-66ae-4438-a3a7-72fcbe88cfc4" data-indent-level="1"> <li> 3+ years of experience managing technical support teams in a data center or similar critical infrastructure environment. </li> <li> Strong hands-on background in diagnosing and resolving server hardware issues, including GPU-based systems, fiber networks. </li> <li> Solid understanding of data center operations, server platforms, and enterprise networking principles. </li> <li> Practical experience with IT service management processes (ITIL / ITSM). </li> <li> Basic proficiency with Linux/Unix operating systems and command-line tools. </li> <li> Proven ability to manage operational KPIs, incidents, and escalations. </li> <li> Analytical skills </li> <li> Proactive mindset, strong sense of ownership, and the ability to lead teams in high-pressure environments. </li> <li> High proficiency in spoken and written English. </li> </ul> <div class="renderer-heading-wrapper css-4zleql" data-testid="renderer-heading-wrapper" data-level="3"> <h3 id="It-will-be-an-added-bonus-of-you-have:" data-local-id="72c8ba85-dff3-436f-949c-41b0d255aac0" data-renderer-start-pos="2402">It will be an added bonus of you have: </h3> </div> <ul class="ak-ul" data-local-id="9124b6df-13d7-48ea-ae25-826f5acc39cf" data-indent-level="1"> <li> Relevant certifications and trainings </li> </ul><div class="content-conclusion">What we offer:  <ul> <li>Competitive salary and comprehensive benefits package.</li> <li>Opportunities for professional growth within Nebius.</li> <li>Flexible working arrangements.</li> <li>A dynamic and collaborative work environment that values initiative and innovation.</li> </ul> We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us! Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply, and will be required to provide proof of employment eligibility as a condition of hire.</div>