Customer Services Specialist

<div class="content-intro"><p><strong data-stringify-type="bold">Why work at Nebius<br></strong>Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.</p> <p><strong>Where we work<br></strong>Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&amp;D hubs across Europe, North America, and Israel. The team of over 1400 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&amp;D team.</p></div><h3><strong><span data-contrast="auto">The role</span></strong><span data-ccp-props="{}">&nbsp;</span></h3> <p>We are looking for a detail-oriented and reliable <strong>Customer Services Specialist</strong>&nbsp;to handle customer requests that directly impact core business processes, including:<br>&nbsp;• GDPR / data protection requests<br>&nbsp;• Billing and financial inquiries<br>&nbsp;• Financial operations workflows<br>&nbsp;• Basic technical support<br>This role requires a <strong>high level of ownership and autonomy</strong>, as many requests involve <strong>sensitive data (e.g., GDPR, data privacy)</strong> and must be handled with precision and care.<br>The ideal candidate is a <strong>self-starter</strong>, comfortable working independently, while also identifying opportunities to improve processes and increase operational efficiency.<br><br><strong>Responsibilities</strong><br>&nbsp; • Manage tickets end-to-end: intake, categorization, analysis, and resolution via Jira<br>&nbsp;• Handle GDPR requests: logging, documentation, coordination, and timely completion<br>&nbsp;• Support billing and finance workflows: invoice validation, clarifications, refunds, and adjustments<br>&nbsp;• Assist with financial operations processes within defined frameworks<br>&nbsp;• Provide basic technical support and escalate when needed<br>&nbsp;• Ensure strict adherence to SLAs, processes, and internal guidelines<br>&nbsp;• Maintain high-quality escalations with clear, complete, and accurate information<br>&nbsp;• Identify inefficiencies and propose improvements to workflows and recurring request handling<br><br><strong>Requirements</strong><br>• Previous experience in customer support / L1 technical support or a similar role<br>&nbsp;• Hands-on experience with ticketing systems (e.g., Jira)<br>&nbsp;• Strong understanding of <strong>filters and dashboards (Jira or similar)</strong><br>&nbsp;• Experience working with <strong>CLIs (e.g., AWS CLI or similar)</strong> is a plus<br>&nbsp;• Strong ability to follow processes and ensure compliance<br>&nbsp;• High attention to detail and accuracy when handling data<br>&nbsp;• Strong communication skills and customer-oriented mindset<br>&nbsp;• Ability to work independently and take ownership of tasks from start to finish<br>&nbsp;• Structured, proactive mindset with a focus on efficiency and continuous improvement<br><br><strong>Nice to Have</strong><br>&nbsp;• Experience handling GDPR requests or knowledge of data protection regulations<br>&nbsp;• Understanding of financial operations in SaaS / IT environments<br>&nbsp;• Background in billing (invoices, refunds, credit notes)</p><div class="content-conclusion"><p><strong>What we offer:</strong>&nbsp;</p> <ul> <li>Competitive salary and comprehensive benefits package.</li> <li>Opportunities for professional growth within Nebius.</li> <li>Flexible working arrangements.</li> <li>A dynamic and collaborative work environment that values initiative and innovation.</li> </ul> <p><span data-contrast="auto">We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!</span></p> <p><strong>Equal Opportunity Statement:</strong></p> <p>Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.</p> <p>Applicants must be authorized to work in the country in which they apply, and will be required to provide proof of employment eligibility as a condition of hire.</p></div>