About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

JOB DESCRIPTION – IP Voice Support – L1 LOCATION: MUMBAI, INDIA

Primary Resonsibilities

• Provide first-level technical support for IP telephony systems (Genesys and Cisco Cloud)
• Troubleshoot and resolve issues related to Genesys and Cisco Cloud platforms.
• Assist end-users with configuring and utilizing telephony features.
• Document and escalate complex issues to higher-level support as necessary.
• Collaborate with L2/L3 teams to ensure timely support and issue resolution.
• Stay informed about industry trends and updates related to IP telephony technologies.
• Collaborate with vendors for issue resolution and system enhancements.
• Conduct training sessions for end-users on telephony features.
• Team works on 24x5 basis. Team members are required to work in rotational shifts and observe a 5-day working week.

Skills And Ǫualifications

Technical Skills:

• Hands-on experience with Genesys and Cisco Cloud platforms.
• Strong understanding of IP telephony protocols and technologies.
• Familiarity with VoIP, SIP, and other telephony protocols.
• Effective communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Detail-oriented with a commitment to delivering high-quality support

Educational Background

• IT Graduates preferred,
• Minimum requirement 10+2 will be considered if they have additional certifications/diploma in IP Telephony/Genesys/Cisco Cloud

Certifications

• CompTIA Network+
• Cisco Certified Entry Networking Technician (CCENT) /CCNA

Experience

• Minimum 2 year experience in L2 IP telephony Support role

Soft Skills

• Strong work ethics and ability to thrive in a fast-paced environment.
• Co email communication skills.
• Willingness to participate in ongoing training and professional development.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.