Technical Support Engineer - IoT

As a Technical Support Engineer in our team, you will play a crucial role in providing technical assistance and support to customers in the IoT hardware and software industry. Your responsibilities will include:

• Providing timely and effective technical support via phone, email, and chat to address hardware and software issues related to IoT devices and systems.
• Guiding customers through diagnostic processes to identify and resolve problems efficiently.
• Developing and maintaining in-depth knowledge of our IoT products to deliver exceptional customer service.
• Collaborating with cross-functional teams to address and resolve customer issues effectively.
• Creating and updating technical documentation to assist customers and internal staff.
• Participating in testing and quality assurance processes for new product releases.
• Conducting training sessions on the use and troubleshooting of IoT hardware and software.

Qualifications required for this role include:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in technical support, preferably in the IoT industry.
• Strong understanding of IoT hardware and software architectures.
• Excellent troubleshooting and problem-solving skills.
• Exceptional customer service and communication abilities.
• Familiarity with networking concepts and protocols.
• Proficiency in using diagnostic tools and software.

Preferred skills that would be advantageous for this role:

• Experience with cloud platforms and services such as AWS or Azure.
• Knowledge of programming languages like Python, Java, or C++.
• Certifications in relevant technologies such as IoT certifications or networking certifications.

If you join our team, you can expect a competitive salary ranging from 10 to 15 LPA. As a Technical Support Engineer in our team, you will play a crucial role in providing technical assistance and support to customers in the IoT hardware and software industry. Your responsibilities will include:

• Providing timely and effective technical support via phone, email, and chat to address hardware and software issues related to IoT devices and systems.
• Guiding customers through diagnostic processes to identify and resolve problems efficiently.
• Developing and maintaining in-depth knowledge of our IoT products to deliver exceptional customer service.
• Collaborating with cross-functional teams to address and resolve customer issues effectively.
• Creating and updating technical documentation to assist customers and internal staff.
• Participating in testing and quality assurance processes for new product releases.
• Conducting training sessions on the use and troubleshooting of IoT hardware and software.

Qualifications required for this role include:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in technical support, preferably in the IoT industry.
• Strong understanding of IoT hardware and software architectures.
• Excellent troubleshooting and problem-solving skills.
• Exceptional customer service and communication abilities.
• Familiarity with networking concepts and protocols.
• Proficiency in using diagnostic tools and software.

Preferred skills that would be advantageous for this role:

• Experience with cloud platforms and services such as AWS or Azure.
• Knowledge of programming languages like Python, Java, or C++.
• Certifications in relevant technologies such as IoT certifications or networking certifications.

If you join our team, you can expect a competitive salary ranging from 10 to 15 LPA.