Senior Technical Support Engineer

<p><span data-highlighted="true" data-vc="highlighted-text"><strong>Company Overview<br></strong><br>N-iX</span> is a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002, we unite 2,400+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud, data, AI/ML, embedded software, <span data-highlighted="true" data-vc="highlighted-text"><span class="_kqswh2mm"><span class="_5pioz8co _189e1dm9 _1il9buyh _19lc184f _d0altlke" data-testid="definition-highlighter">IoT</span></span></span>, and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries. Join <span data-highlighted="true" data-vc="highlighted-text">N-iX</span> and become part of a team where your ideas make a real impact.<br><br><strong>Role Objective<br></strong><br>We are seeking a technically skilled senior <strong>Support Engineer</strong>. You will be responsible for delivering world-class technical support for our products, helping customers overcome technical challenges while ensuring smooth communication between users, support agents, and development teams.</p> <p>This role requires a mix of strong technical troubleshooting skills, customer-oriented communication, and a proactive approach to improving processes and tools.</p> <p><strong>Key Responsibilities</strong></p> <ul> <li>Analyze, troubleshoot, and resolve application, system, or integration issues.</li> <li>Provide outstanding support for Business Hub and Analytics Platform.</li> <li>Troubleshoot issues over calls with customers when needed.</li> <li>KNIME workflows to support issue resolution (training will be provided).</li> <li>Collaborate closely with fellow support engineers and development team members.</li> <li>Contribute to continuous improvement of support processes, tools, and knowledge sharing.</li> <li>Share technical insights with the development team to improve future releases.</li> <li>Participate in on-call rotations</li> </ul> <p><strong>Requirements</strong></p> <ul> <li>Strong experience in technical or application support, helpdesk, ticket management or support engineering.</li> <li>Familiarity with ticketing systems (Jira, Zendesk, ServiceNow, or similar).</li> <li>Experience administering software solutions on Linux and/or Windows platforms.</li> <li>Basic knowledge of SQL database for data checks and issue investigation.&nbsp;</li> <li>Ability to read and analyze logs.</li> <li>Familiarity with identity providers (e.g., Keycloak), LDAP, SAML, OIDC, and OAuth.</li> <li>Strong experience or ready to work in software support, ticket management, and escalation processes.</li> <li>Knowledge of&nbsp; JVM,Kubernetes deployments, Docker, and RESTful APIs.</li> <li>Knowledge of major cloud infrastructures (AWS<strong>, </strong>Azure, GCP).</li> <li>Excellent communication skills in English (written and spoken).</li> <li>Ability to clearly explain technical concepts to diverse audiences.</li> <li>Strong self-organization, curiosity, and eagerness to learn.</li> </ul> <p><strong>Nice to have:</strong></p> <ul> <li>Knowledge of monitoring tools (Grafana, Kibana, Datadog, etc.).</li> <li>Basic scripting skills (Python, Bash).</li> <li>Experience supporting SaaS products.</li> <li>Understanding of CI/CD pipelines and DevOps processes.</li> </ul> <p><br><br></p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p><div class="content-conclusion"><p><strong>We offer*:</strong></p> <ul> <li>Flexible working format - remote, office-based or flexible</li> <li>A competitive salary and good compensation package</li> <li>Personalized career growth</li> <li>Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)</li> <li>Active tech communities with regular knowledge sharing</li> <li>Education reimbursement</li> <li>Memorable anniversary presents</li> <li>Corporate events and team buildings</li> <li>Other location-specific benefits</li> </ul> <p>*not applicable for freelancers</p></div>