Job Title: Sales & Customer Service Associate

Company: Myraan Rentals & Adventures Goa Pvt. Ltd.

Location: Goa

Employment Type: Full-Time

About the Company

Myraan Rentals & Adventures Goa Pvt. Ltd. is a fast-growing travel and adventure company offering premium rental services, water sports, cruises, private yachts and curated experiences in Goa. We focus on delivering seamless customer journeys—from inquiry to execution—while driving strong sales performance.

Role Overview

We are hiring high-performance Sales & Customer Service Associates who can aggressively drive conversions while ensuring a smooth and professional customer experience.

This is not a passive support role—it is a hardcore sales position requiring individuals who understand targets, urgency, lead management, and deal closure. The candidate must be comfortable working with high lead volumes and converting them into revenue consistently.

Key Responsibilities1.

Sales (Primary KPI-Driven Role)

• Handle inbound and outbound leads via calls, WhatsApp, emails, and social platforms
• Convert inquiries into confirmed bookings with strong persuasion and urgency
• Maintain a structured lead funnel (Enquiry → Follow-up → Closure)
• Achieve and exceed daily, weekly, and monthly sales targets
• Ensure fast response time to maximize conversion probability
• Perform continuous follow-ups until closure or a clear outcome
• Upsell premium packages, add-ons, and group bookings
• Maintain accurate lead data and status in CRM/lead management systems

2. Customer Service (Experience & Retention)

• Provide clear, accurate, and prompt information on services, pricing, and availability
• Assist customers with booking confirmations, modifications, and special requests
• Resolve queries, issues, and complaints efficiently and professionally
• Ensure a smooth pre-booking to post-service experience
• Encourage repeat bookings and referrals through relationship management

Key Skills & Competencies

• Strong sales mindset with proven closure ability
• Excellent communication and negotiation skills (English + Hindi mandatory)
• Ability to handle high lead volume without drop-offs
• Strong follow-up discipline and pipeline management
• Customer-first attitude with problem-solving ability
• Comfortable using CRM tools, WhatsApp Business, and digital platforms
• Ability to work under pressure in a target-driven environment

Performance Metrics (KPIs)

• Lead-to-sale conversion ratio
• Monthly revenue targets achieved
• Response time to new inquiries
• Follow-up efficiency (conversion from pending leads)
• Upselling performance
• Customer satisfaction ratings

Compensation Structure

• Fixed Salary + High Performance-Based Incentives

Incentives Framework (Indicative)

• Incentives linked directly to monthly revenue and conversion targets
• Additional bonuses for:
• High-value bookings
• Group/corporate deals
• Consistent overachievement of targets

High performers will have uncapped earning potential.

Work Environment Expectations

• Fast-paced, high-pressure sales environment
• Performance-driven culture with clear accountability
• Strong focus on discipline, responsiveness, and ownership

Eligibility Criteria

• Prior experience in sales / telesales / travel / hospitality preferred
• Freshers with strong sales intent and communication skills may be considered
• Must be willing to work flexible hours, including weekends and peak seasons

Ideal Candidate Profile

• Aggressive closer with a “no lead wasted” mindset
• Target-oriented and revenue-focused
• Quick responder with strong follow-up habits
• Confident, persuasive, and customer-centric

How to Apply

Send your resume to: info@myraanrentals.com / +91 7718899783

Pay: ₹15,200.00 - ₹30,000.00 per month

Application Question(s):

• Are you from the credit card sales or the collection department?

Language:

• Marathi (Required)

Work Location: In person