Job Summary

We are seeking a dedicated and knowledgeable Technical Customer Service Representative to join our expanding team. In this role, you will serve as the primary point of contact for customers experiencing technical issues, providing expert support and solutions to ensure customer satisfaction. The ideal candidate possesses strong communication skills, technical aptitude, and taking ownership in helping valuable clients resolve problems efficiently and professionally.

Duties

• Respond promptly to customer inquiries via phone, email, or chat regarding technical issues related to our products or services
• Diagnose and troubleshoot technical problems, guiding customers through step-by-step solutions till resolution
• Document all customer interactions accurately in the CRM system for future reference and follow-up
• Collaborate with technical and management teams to escalate unresolved issues and ensure timely resolution
• Provide product information, usage guidance, and best practices to enhance customer experience
• Maintain a high level of professionalism and patience when assisting customers with diverse technical backgrounds
• Stay updated on product features, updates, and industry best practices to deliver accurate support

Experience

• Prior experience in technical support or customer service is preferred but not required; training will be provided
• Strong problem-solving skills with the ability to analyze and resolve technical issues within a reasonable time period
• Excellent verbal and written communication skills with a focus on clarity and empathy
• Familiarity with common troubleshooting tools and software is a plus
• Ability to work independently as well as part of a team in a fast-paced environment
• Technical aptitude or background in IT, electronics, or related fields is advantageous but not mandatory

Pay: $20.00-$22.00 per hour

Benefits

• Casual dress
• On-site parking

Work Location: In person