Support Technician L2

As we continue to grow, we are looking for a **Support Technician L2 **to join our team.

• *About the Role**

As a **Support Technician L2**, you will be responsible for providing technical support to end-users, diagnosing and resolving Windows OS issues, repairing or replacing Lenovo hardware components, and supporting Zebra printer setup, troubleshooting, and repairs. This role requires strong technical knowledge, problem-solving abilities, and excellent communication skills to deliver superior IT support.

• *Location**: 8270 Mayrand Street, Montreal, QC
• *Schedule**: Monday to Friday, 40 hours per week, 8:30 a.m. - 5:00 p.m.
• *Work Mode**: On site
• *What You Will Do**
• Provide first-line and second-line support for Windows operating systems, including troubleshooting common issues (e.g., software conflicts, system crashes, slow performance, etc.).
• Perform system diagnostics and resolve technical issues related to Windows, network connectivity, and hardware/software interactions.
• Perform troubleshooting, diagnostics, and repairs for Lenovo desktops, laptops, and workstations.
• Identify and replace faulty components, such as hard drives, RAM, motherboards, power supplies, and display panels.
• Use Lenovo diagnostic tools and utilities to perform hardware-level diagnostics.
• Re-image and set up new Lenovo systems according to organizational standards.
• Document hardware repairs and ensure proper inventory control of parts and components.
• Provide support for Zebra printers, including installation, setup, configuration, and troubleshooting of hardware and software components.
• Resolve printing issues, including print quality problems, connectivity issues, and label jams.
• Perform maintenance tasks such as replacing printer ribbons, printheads, and cleaning.
• Troubleshoot issues related to Zebra printer drivers, firmware, and network configurations.
• Assist users with configuring Zebra printers for network access and label printing.
• Escalate complex issues to senior technicians or specialized teams when necessary.
• Ensure timely response to user requests and maintain user satisfaction through effective communication.
• Manage and track service requests in the ticketing system, ensuring proper documentation of troubleshooting steps and resolutions.
• Ensure that all systems are up to date with the latest Windows patches, security updates, and software versions.
• Perform routine hardware maintenance and upgrades as necessary, including installing additional memory, storage, or peripherals.
• Ensure data backup and disaster recovery procedures are followed during hardware replacements or system re-imaging.
• *What We Are Looking For**
• Experience (3-5 years) in providing technical support for Windows operating systems (10-11)
• Hands-on experience with Lenovo hardware (desktops, laptops, workstations) including diagnostics, repairs, and upgrades.
• Experience with Zebra printers (setup, troubleshooting, and maintenance).
• Experience with managing service tickets, troubleshooting issues remotely, and resolving technical problems in a timely manner.
• CompTIA A+ Certification (required).
• Lenovo-specific certifications (required)
• Zebra printer certification or related training (preferred).
• Microsoft Certified: Windows OS Fundamentals (preferred).
• Ability to lift and carry equipment (up to 50 lbs).
• Ability to work independently and as part of a team in a fast-paced environment.
• A strong desire to learn and stay updated with the latest technology trends and certifications.
• *Why Work at MSP Corp**
• Benefits package.
• Dynamic work environment.
• Corporate gym discounts.
• Wellness day.
• Opportunities for growth and training. Top of Form

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