NOC Support Engineer (2-5 Years)

Job Summary

The NOC Engineer will be responsible for maintaining and monitoring the network, servers, and IT infrastructure. This role involves responding to incidents, performing routine maintenance, troubleshooting issues, and ensuring the optimal performance of the IT Infrastructure. The NOC Engineer will work in a team-oriented environment and provide support for various technical challenges.

Key Responsibilities:

• Network Monitoring:
• Continuously monitor network performance and server health using various tools and dashboards.
• Detect, diagnose, and resolve IT infrastructure issues promptly.
• Daily checks need to be done as part of NOC responsibilities.
• Incident Response:
• Respond to Server incidents, performing initial troubleshooting and escalations as needed as Per SLA.
• Perform the Outage management and document it.
• Document incidents, actions taken, and resolutions in incident tracking systems.
• Maintenance and Upgrades:
• Perform regular maintenance tasks, including system updates, patch management, and backups.
• Assist in the planning and implementation of network upgrades and expansions.
• Troubleshooting:
• Analyse and resolve issues related to Server, VMware and Citrix problems, Backups and service related issues.
• Collaborate with other IT staff and DC to troubleshoot and resolve hardware problems.
• Documentation:
• Maintain accurate documentation of Projects, processes, and procedures.
• Create and update technical manuals, standard operating procedures, and troubleshooting guides.
• Customer Support:
• Provide technical support and assistance to internal teams and customers.
• Communicate effectively with stakeholders to provide updates and resolve issues.
• Performance Optimization:
• Analyse server/network performance data to identify areas for improvement.
• Implement solutions to optimize Servers performance and reliability.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• Diploma in Computer Science and IT.
• Experience:
• Minimum of 2-5 years of experience in NOC operations, system administration, VMware administration, Citrix Administration, Red hat Linux, Networking, O365 administration, MSSQL , DC management, Azure or AWS related role.
• Experience with network monitoring tools (e.g., Nagios, Logic Monitor, Zabbix & PRTG).

Skills

• Windows Server Administration 2008R / 2012 / 2012R2 / 2016
• Microsoft Office 365
• Microsoft Exchange 2010 / 2013 / 2016
• Backup Technologies,
• Veeam Backup and Replication 9/ 9.5
• Zerto backup v9.7 & v10
• Cohesity Backup
• Hypervisor - VMWare vSphere 6 / 6.5 / 6.7
• Networking – Cisco, Fortigate, Meraki
• Cloud Services – Azure, AWS, Forcepoint
• Citrix – XenApp, NetScaler, Provisioning Services
• ITIL
• Red hat Linux
• End point protection, Sophos, and Kaspersky
• IT Infrastructure Monitoring tool, Logic Monitor, SolarWinds and PRTG Network monitor, Kaseya, New Relic for application monitoring.
• Microsoft SQL Server / 2008/2014/2016
• ADFS /DFS / IIS and Print Servers
• Storages and SAN Devices, Dell/ QNAP/ HP
• Remote Server Management – Kaseya, RDP, VNC
• Excellent troubleshooting and problem-solving skills.
• Ability to work in a fast-paced, 24/7 environment with rotating shifts.
• Strong communication and interpersonal skills.
• Strong attention to detail and the ability to multitask.

Work Environment

• This position typically operates from office.
• 24/7 rotational shifts

Certification

• Holding vendor accreditations (Microsoft / VMware / Veeam / Citrix / ITIL) is preferable.

Benefits

• Flexible working arrangements
• Annual performance-related bonus
• 6x Flexi Anyday: knock 2.5 hours off your day on anyday.
• Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories!

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge?

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!