Remote Production Support Engineer for Customer Satisfaction and Solutions
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Job Description
Become a key player in customer satisfaction as a Production Support Engineer. Resolve technical issues while collaborating with engineering teams to manage software updates remotely within British Columbia.
This role focuses on delivering high-quality support as the first contact for customers. You’ll possess expertise in technical and production support, tackling inquiries and issues through various channels. Engage in cross-functional collaboration, utilizing problem-solving skills and monitoring production performance to enhance service delivery.
Key Responsibilities :
- Provide high-quality support through multiple communication channels
- Diagnose and develop corrective action plans for issues
- Collaborate with teams to resolve technical problems
- Offer on-call support during rotations
- Monitor functionality and performance of production transactions
Requirements
- 2 years in Technical or Production Support roles
- Experience in payments or accounting systems
- Proficient in ticketing systems like Jira or Salesforce
- Strong understanding of APIs and basic SQL knowledge
- Familiarity with Linux and logging tools
Leverage your skills in technical support to enhance customer experiences and ensure operational excellence.
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About MQ Referrals Only
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