Remote Production Support Engineer for Customer Satisfaction and Solutions

Become a key player in customer satisfaction as a Production Support Engineer. Resolve technical issues while collaborating with engineering teams to manage software updates remotely within British Columbia.

This role focuses on delivering high-quality support as the first contact for customers. You’ll possess expertise in technical and production support, tackling inquiries and issues through various channels. Engage in cross-functional collaboration, utilizing problem-solving skills and monitoring production performance to enhance service delivery.

Key Responsibilities :

• Provide high-quality support through multiple communication channels
• Diagnose and develop corrective action plans for issues
• Collaborate with teams to resolve technical problems
• Offer on-call support during rotations
• Monitor functionality and performance of production transactions

Requirements

• 2 years in Technical or Production Support roles
• Experience in payments or accounting systems
• Proficient in ticketing systems like Jira or Salesforce
• Strong understanding of APIs and basic SQL knowledge
• Familiarity with Linux and logging tools

Leverage your skills in technical support to enhance customer experiences and ensure operational excellence.

J-18808-Ljbffr