Help Desk Tier 3

Helpdesk Tier 3, Remote Work Opportunity - Production Solutions - A Moore Company

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company of 5,000 people, the largest marketing, data, and fundraising company in North America, serving the nonprofit industry with clients across the education, association, political, and commercial sectors.

Production Solutions, part of the Moore family of companies, is a leader in direct mail production management. We deliver breakthrough results through inspired people, bold thinking, and exceptional service. From strategy to execution, we partner with our clients to drive successful fundraising campaigns. We're problem-solvers by nature, fueled by collaboration and hustle. In return, we offer a challenging, rewarding career with a company that truly cares, and a leadership team focused on an exciting future.

Reporting to the Vice President of Information Technology, the Tier III Helpdesk Technician serves as the highest escalation point for advanced technical support across a remote, multi-state workforce. This role resolves complex issues, drives root cause analysis, and partners with infrastructure, security, and application teams to ensure system stability and security. You'll also contribute to process improvement, documentation, and mentoring Tier I and II technicians.