Sales Ops Manager

About Momence

Momence is a next-generation booking and communications platform for experience-based businesses. These include yoga and pilates studios, gyms, dance schools, salons and spas, golf facilities, swim schools, and more. We help over 1,500 businesses with scheduling, payments, communication, and automation of their business backend. We also have a customer-facing Momence app, where tens of thousands of customers book their wellness experiences every month. 

As a remote-first company backed by Y Combinator (Summer 2020), we are revolutionizing the experience economy by providing modern software solutions to an underserved industry that deserves better.

About the role

The Sales Operations Manager will play a critical role in enabling and scaling our sales organization. You will work at the intersection of sales, marketing, data, process, and technology to ensure our sales team has the tools, insights, and operational foundation to perform effectively. Your efforts will directly support revenue growth, quota attainment, and lifecycle efficiency within our customer base. In this role, you will:

• Partner with Sales, Marketing, and Revenue leaders to define, measure and report on key sales metrics, top funnel data flows, pipeline health, deal progression, conversion rates, win/loss analysis and forecast accuracy
• Maintain and optimize our CRM (HubSpot) and sales tech stack: ensure data integrity, manage workflows, create dashboards and reports, automate repetitive tasks
• Build and document scalable processes to optimize efficiency reduce friction
• Support enablement by coordinating training materials, onboarding new team members, managing playbooks, and ensuring consistent use of tools and processes
• Inform territory and quota planning, compensation plan modeling, forecasting, and resource allocation
• Liaise between teams to ensure alignment, feedback, and continuous improvement
• Monitor and identify operational bottlenecks, propose improvements, and implement solutions
• Support data hygiene (clean pipelines, accurate CRM records, minimal duplication, and reliability)
• Generate regular reports and insights for leadership
• Manage and optimize marketing automation workflows (ideally in Hubspot) to ensure accurate lead capture, scoring, routing, and lifecycle progression
• Develop and maintain documentation for processes, lead management, scoring, routing, and campaign operations

This role supports sales teams within Momence’s go to market engine. The work of the Sales Operations Manager will directly impact Sales Development Representatives, Account Executives and Account Development Representatives, and Marketing Operations. You’ll partner regularly with stakeholders across all global Revenue teammates, as well as occasionally with Product and Engineering.

This is a full time, exempt, remote role for which we’re considering qualified candidates from any location in the United States. Teammates you'll likely collaborate most closely with are located in the US-Mountain time zone.

About You

You’re energized to translate big picture sales strategy into the process, documentation, and enablement improvements that’ll put it into action. A total data-head, you have a knack for identifying trends and using them to recommend and implement improvements across the Sales cycle. You’re a proven collaborator who can work with stakeholders across multiple teams and disciplines to push improvements that impact productivity. A bit of a systems nerd, you’re a proven expert in leveraging tools like CRMs (we use HubSpot), Excel/Sheets, automation tools, and marketing platforms to inform, implement, and integrate best practice solutions to identified opportunities.

What you should have
While we welcome experience from a wide range of career and industry backgrounds, the ideal candidate for this role will be able to speak to and/or demonstrate the following:

• Strong CRM administration and optimization experience, including the ability to successfully lead others in appropriate workflows; able to build dashboards, reports, workflows, and automations
• 3 - 5+ years of progressive Sales Operations experience
• Experience selling, or enabling and supporting the sales, at a SaaS company
• Success maintaining pipe