JOB DESCRIPTION

• Answer Client telephone inquiries through phone and email.
• Answer Broker & Dealer telephone inquiries through phone and email.
• Answer Claims related inquiries through phone and email.
• Provide customer service.
• Daily administrative tracking for policy changes, cancellations, claims, payment tracking and other related tasks.
• Examine files or documents to obtain information and post or attach information to claim file.
• Review policy wordings to determine coverage.
• Maintain records, telephone logs, reports, and files.
• Ensuring claims are settled effectively, efficiently, and fairly.
• Resolving customer complaints.

Compensation Details:

At Mode Insurance Services Ltd., we value your time and dedication. We offer salary ranges of $47,840 - $62,400 for this position, with the added benefit of paid lunch breaks. Your full 8-hour workday is paid, ensuring you're compensated from the moment you arrive until your day ends. This comprehensive approach reflects our belief in rewarding hard work and making sure every moment you invest with us is valued. As of December 1st 2025 Mode Insurance has joined the SPG Canada family. Please visit the SPG Canada website to learn more about our partnership: spgcanada.ca

THE IDEAL CANDIDATE WILL HAVE:

• Insurance Agent Level 1 or 2 license.
• Outstanding mathematical, statistical, and problem-solving skills.
• Uses active listening and questioning skills to understand issues and needs.
• Exceptional communication and interpersonal skills.
• Computer proficiency with Microsoft Office products including Word, Excel and Outlook.
• Experience and ability to navigate a claims management system.
• Demonstrated ability to maintain confidentiality and to exercise discretion.
• The ability to work independently in a high-pressure environment.
• Mandarin speaking is an asset
• Ability to work weekends and nights as needed

Job Types: Full-time, Permanent

Pay: $47,840.00-$62,400.00 per year

Benefits

• Dental care
• Extended health care
• RRSP match
• Vision care

Ability to commute/relocate:

• Abbotsford, BC V2S 2E6: reliably commute or plan to relocate before starting work (required)

Education

• Secondary School (required)

Licence/Certification:

• Level 1 or 2 General Insurance License (required)

Work Location: In person