Administrator - IT Product Support

As a Support and Development Specialist at Marsh, your main responsibilities will include:

• Understanding the application and its various processes along with stakeholders' information.
• Understanding support ticket (Incidents and Service Requests) requirements and coordinating with reporters for better requirement clarity.
• Analyzing support tickets, coordinating with other IT Teams, and providing technical solutions.
• Monitoring Health, Logs & Alerts of Applications/Servers, analyzing for any issues, raising support tickets, and escalating as required.
• Performing root cause analysis for all high priority tickets and sharing incident reports with stakeholders.
• Participating in the product development process, including designing, building, and testing.
• Coordinating with stakeholders for testing of Incidents.
• Communicating the latest updates to stakeholders on high priority tickets and various deployments on application/environment.
• Developing and maintaining professional relationships with all online business teams and providing support wherever required.
• Regularly communicating with stakeholders on the progress and status of outstanding trouble tickets.
• Coordinating with stakeholders offshore and onshore.
• Participating in improving processes and assigned applications/projects.
• Staying up to date with industry standard best practices/techniques related to Application development.
• Being available for meetings, on-call support, off-hours support work (including weekends) as required.
• Being able to work a flexible schedule to accommodate off-hours conference calls.

In order to be successful in this role, you should possess the following knowledge, skills, and abilities:

• Hands-on Support and development experience in C#, ASP.NET, AJAX, JQuery.
• Hands-on experience in MS SQL Server.
• Experience with one or more of the following technologies - Angular, Node, Kubernates/Docker, DataDog/Splunk, Mongo & Mobile (Desirable).
• ITIL Certified (Desirable).
• Maximum 2 years of Experience.
• Experience in supporting multi-tier Internet/Intranet applications using any design patterns.
• Excellent debugging and troubleshooting skills.
• Demonstrated analytical and design capabilities.
• Self-starter with excellent organizational and time management skills.
• Fast learner, quality conscious, and committed to deadlines.
• Experience working in offshore-onsite delivery teams.
• Excellent and effective communication skills.

Please note that Marsh (NYSE: MRSH) is a global leader in risk, reinsurance, and capital, with annual revenue of over $24 billion and more than 90,000 colleagues. Marsh is committed to embracing a diverse, inclusive, and flexible work environment to attract and retain the best people. Marsh encourages diversity in various aspects and is committed to hybrid work, offering the flexibility of working remotely alongside in-office collaboration and professional development. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week for in-person collaboration. As a Support and Development Specialist at Marsh, your main responsibilities will include:

• Understanding the application and its various processes along with stakeholders' information.
• Understanding support ticket (Incidents and Service Requests) requirements and coordinating with reporters for better requirement clarity.
• Analyzing support tickets, coordinating with other IT Teams, and providing technical solutions.
• Monitoring Health, Logs & Alerts of Applications/Servers, analyzing for any issues, raising support tickets, and escalating as required.
• Performing root cause analysis for all high priority tickets and sharing incident reports with stakeholders.
• Participating in the product development process, including designing, building, and testing.
• Coordinating with stakeholders for testing of Incidents.
• Communicating the latest updates to stakeholders on high priority tickets and various deployments on application/environment.
• Developing and maintaining professional relationships with all online business teams and providing support wherever required.
• Regularly communicating with stakeholders on the progress and status of outstanding trouble tickets.
• Coordinating with stakeholders offshore and onshore.
• Participating in improving processes and assigned applications/projects.
• Staying up to date with industry standard best practices/techniques related to Application development.
• Being available for meetings, on-call support, off-hours support work (including weekends) as required.
• Being able to work a flexible schedule to accommodate off-hours conference calls.

In order to be successful in this role, you should possess the following knowledge, skills, and abilities:

• Hands-on Support and development experience in C#, ASP.NET, AJAX, JQuery.
• Hands-on experience