Sales Ops & PreSales Manager

About the Role This role is to support the CRO in building out the sales operations and pre-sales support functions of Mitra. This will be a hybrid role of Sales Operations and Pre Sales as we scale the operation. It is envisaged that as we win new business and grow current accounts then we would expand the presales team underneath this position. We are seeking a dynamic and experienced person to join our team. The ideal candidate will be a seasoned professional with 8–10 years of experience who can provide strategic ownership of the sales cycle. This role is critical in supporting our sales organization by providing the reporting, systems and solution design and proposal development for end-to-end pre-sales cycle for software and services. The ideal candidate will combine strong business acumen, technical expertise, and excellent communication skills to deliver both internal execution of the sales cycle and compelling customer documentation. Roles & Responsibilities Sales Operations: With the CRO establish the HubSpot architecture, best practices, reporting and dashboards for the organisation from sales and marketing through to finance and ops as required. Maintain and update CRM tools such as HubSpot and Contract Portals with pipeline and proposal information as required. Support the CRO on analysis of the pipeline, conversion and progression ratios and other metrics. Lead market research initiatives to identify with CRO where allocation of resource may be made including analysis of the competitive landscape to assess in which markets and how to position Mitra product sets. Maintain awareness of current technology and industry trends across sectors such as BFSI, Healthcare, Telecom, and Retail. Lead sales forecasting initiatives, analysing historical data to predict future revenue and pipeline trends. Process improvement, streamlining sales workflows and methodologies for better efficiency. Sales Enablement & T