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Remote Production Support Engineer – Amazon Connect & CCaaS

Miratech
Full Timemid
CAPosted March 16, 2026

Job Description

A global IT services company in Canada seeks a Production Support Engineer specializing in Amazon Connect. Responsibilities include ensuring reliability and stability of contact center environments, troubleshooting production issues, and collaborating with teams for continual improvement. The ideal candidate has 4+ years of production support experience, deep knowledge of AWS services, and strong troubleshooting skills. The company offers competitive pay, benefits, and a flexible work culture.

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