Project Manager (Genesys experience and strong English)

Job Description

We are seeking a highly skilled Project Manager to join our team, responsible for overseeing projects in the CX domain, with a focus on supporting both scope-based and time-and-material (T&M) engagements.

Responsibilities

• Coordination of project management activities, resources, budget control, equipment, and information.
• Develop and maintain project documentation, invoices, plans, and reports.
• Maintain project plans, including schedule and project timeline, team plans, etc.
• Meet targets criteria within the project.
• Identify and manage risks to ensure delivery is on time.
• Lead and motivate project team, coordinating the project team to keep them on track and keeping the project on budget.
• Project cost management.
• Develop and maintain strong business relationships.
• Act as the point of contact and communicate project status to all participants, plan meetings, minutes keeping.
• Cooperate and coordinate with other departments, and third-party subcontractors, satisfy the needs of different stakeholders over the project lifecycle.

Qualifications

• 3+ years of experience in project management.
• Experience in managing projects with vendors.
• Experience with contact center solutions is required (Genesys Cloud is preferred).
• Business analytics skills.
• In-depth experience with identifying and understanding the user and business needs.
• Master's or bachelor's degree, preferably in Technical and/or Economics Science.
• Strong knowledge of Microsoft Office, Excel (pivot tables, data analysis, etc.), PowerPoint, and Visio.
• Excellent self-management, planning, organizational, presentation, and analytical skills.
• Attention to detail.
• Perfect communication and interpersonal skills.
• Upper-Intermediate or higher English.
• Ability to work in a multicultural team.