Customer Service Manager in Retail

Position: Customer Service Manager in Retail Sector

Lead a dedicated team as a Customer Service Manager within a retail setting. This permanent, bilingual position prioritizes strong operational oversight and client relations.

The ideal candidate will have 3-5 years of experience managing retail operations. You will oversee staff, plan daily tasks, and implement pricing policies. Additionally, addressing customer requests and developing marketing initiatives are crucial aspects of the role, supporting a positive customer experience in the store.

Key Responsibilities:

• Organize and delegate tasks among staff
• Assess daily operations for performance improvement
• Create and implement effective marketing strategies
• Handle customer complaints and supply shortages
• Determine merchandise and service offerings

Requirements

• College degree or equivalent experience
• Experience of 3 to 5 years in retail management
• Proficient in various software including Excel and Adobe Photoshop
• Bilingual in French and English
• Strong time management and organizational skills

Leverage your skills and experience in enhancing customer satisfaction in our retail management team.

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