Technical Field Operations Technician

As a Technical Field Operations Technician, you will play a crucial role in providing exceptional on-site support in fast-paced tech offices. Your primary responsibility will be to deliver premium, white-glove support to internal employees, emphasizing the importance of high-quality service in every interaction.

Key Responsibilities:

• Concierge-Level Customer Experience: Provide face-to-face, chat, and phone support with a focus on delivering exceptional service.
• Prompt Walk-Up Support: Offer immediate assistance to users visiting the support desk to ensure timely issue resolution.
• Proactive Communication: Keep users informed about the status of IT incidents, requests, and problems to maintain transparency and service excellence.
• User Education: Equip users with knowledge of basic IT functions and new technologies to enhance their efficiency.
• Network Connectivity & AV/VC Troubleshooting: Diagnose and resolve issues related to network and AV/VC systems to ensure reliable performance.
• Software & OS Support: Provide technical support for various applications and tools, aiming for top-tier quality.
• Inventory Management: Maintain accurate local inventory and manage stock levels effectively to contribute to service quality.
• Hardware Lifecycle Management: Handle hardware recovery for departing employees, laptop replacements, and e-waste disposal services.

This role demands a proactive individual who can independently manage AV/VC support, troubleshoot issues promptly, and uphold high-quality service standards.

Qualifications Required:

• Proficiency in Windows 7/10 Enterprise Environment and Mac OS X.
• Strong multitasking and time management skills.
• Flexibility and resilience in high-pressure environments.
• Excellent verbal and written communication skills.
• Working knowledge of Active Directory and basic AD administration.
• Minimum 1 year of inventory management experience and 2 years of imaging and deployment experience.
• Familiarity with ServiceNow, JAMF, BigFix, and other device management/service delivery software. As a Technical Field Operations Technician, you will play a crucial role in providing exceptional on-site support in fast-paced tech offices. Your primary responsibility will be to deliver premium, white-glove support to internal employees, emphasizing the importance of high-quality service in every interaction.

Key Responsibilities:

• Concierge-Level Customer Experience: Provide face-to-face, chat, and phone support with a focus on delivering exceptional service.
• Prompt Walk-Up Support: Offer immediate assistance to users visiting the support desk to ensure timely issue resolution.
• Proactive Communication: Keep users informed about the status of IT incidents, requests, and problems to maintain transparency and service excellence.
• User Education: Equip users with knowledge of basic IT functions and new technologies to enhance their efficiency.
• Network Connectivity & AV/VC Troubleshooting: Diagnose and resolve issues related to network and AV/VC systems to ensure reliable performance.
• Software & OS Support: Provide technical support for various applications and tools, aiming for top-tier quality.
• Inventory Management: Maintain accurate local inventory and manage stock levels effectively to contribute to service quality.
• Hardware Lifecycle Management: Handle hardware recovery for departing employees, laptop replacements, and e-waste disposal services.

This role demands a proactive individual who can independently manage AV/VC support, troubleshoot issues promptly, and uphold high-quality service standards.

Qualifications Required:

• Proficiency in Windows 7/10 Enterprise Environment and Mac OS X.
• Strong multitasking and time management skills.
• Flexibility and resilience in high-pressure environments.
• Excellent verbal and written communication skills.
• Working knowledge of Active Directory and basic AD administration.
• Minimum 1 year of inventory management experience and 2 years of imaging and deployment experience.
• Familiarity with ServiceNow, JAMF, BigFix, and other device management/service delivery software.