Junior IT Support Technician- Customer Service

As a global IT managed services firm, Milestone Technologies partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone is committed to building an employee-first, performance-based culture that supports category-defining enterprise clients. With a history of over 25 years, Milestone has a proven track record of supporting clients ahead of the market, aiming to revolutionize the way IT is deployed.

Key Responsibilities:

• Provide entry-level onsite IT support for end users by following documented procedures and escalation paths
• Offer walk-up and desk-side support for common IT issues
• Support new hire and intern onboarding activities
• Assist with setup and basic troubleshooting of laptops, monitors, keyboards, mice, mobile phones, tablets, etc.
• Provide software and application support for common applications like Google Workspace, Microsoft Office, Zoom, and Slack
• Assist users with login issues, password resets, and MFA prompts
• Report and escalate AV issues using documented procedures
• Perform simple network checks and escalate network issues to senior support teams
• Manage IT inventory and storage areas, assist with asset tagging and equipment tracking
• Participate in training, onboarding, and refresher sessions
• Respond promptly to walk-up and chat requests

Qualifications Required:

• 1+ year of IT support or customer service experience (training provided)
• Familiarity with Windows or macOS and common productivity tools
• IT coursework, certification, or technical training
• Experience in retail, hospitality, or customer support roles
• Interest in growing a career in IT support

Milestone Technologies is committed to creating a workplace that embraces diversity and inclusion. The company values the unique background, culture, experiences, knowledge, innovation, self-expression, and perspectives that individuals bring to the global community. All qualified applicants will be considered for employment without discrimination based on various factors, in accordance with applicable laws and regulations. Milestone also provides reasonable accommodations for disabled applicants and employees. As a global IT managed services firm, Milestone Technologies partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone is committed to building an employee-first, performance-based culture that supports category-defining enterprise clients. With a history of over 25 years, Milestone has a proven track record of supporting clients ahead of the market, aiming to revolutionize the way IT is deployed.

Key Responsibilities:

• Provide entry-level onsite IT support for end users by following documented procedures and escalation paths
• Offer walk-up and desk-side support for common IT issues
• Support new hire and intern onboarding activities
• Assist with setup and basic troubleshooting of laptops, monitors, keyboards, mice, mobile phones, tablets, etc.
• Provide software and application support for common applications like Google Workspace, Microsoft Office, Zoom, and Slack
• Assist users with login issues, password resets, and MFA prompts
• Report and escalate AV issues using documented procedures
• Perform simple network checks and escalate network issues to senior support teams
• Manage IT inventory and storage areas, assist with asset tagging and equipment tracking
• Participate in training, onboarding, and refresher sessions
• Respond promptly to walk-up and chat requests

Qualifications Required:

• 1+ year of IT support or customer service experience (training provided)
• Familiarity with Windows or macOS and common productivity tools
• IT coursework, certification, or technical training
• Experience in retail, hospitality, or customer support roles
• Interest in growing a career in IT support

Milestone Technologies is committed to creating a workplace that embraces diversity and inclusion. The company values the unique background, culture, experiences, knowledge, innovation, self-expression, and perspectives that individuals bring to the global community. All qualified applicants will be considered for employment without discrimination based on various factors, in accordance with applicable laws and regulations. Milestone also provides reasonable accommodations for disabled applicants and employees.