Director DX / Technical Program Director

Core Mandate

This is not just delivery its a Tech Program + Quality + Customer Experience leadership role.

We need someone who can:

• Run large-scale digital programs (web + CMS + UX + SEO)
• Build quality frameworks & governance at scale
• Drive customer retention via delivery excellence
• Operate like a mini business owner (portfolio + revenue + quality)

Capability Stack (What truly matters)

A. Delivery & Program Leadership

• Enterprise website delivery (multi-geo, multi-brand)
• Managing portfolio of accounts (not just projects)
• Stakeholder mgmt (clients + internal leadership)

B. CMS + Digital Experience Depth (Must-have)

• Hands-on exposure to:
• Sitecore / Drupal / AEM / WordPress
• Understanding of
• UX flows
• SEO integration
• Content lifecycle

Not coding daily, but must challenge engineers intelligently

C. Quality & Scale Thinking (Critical differentiator)

• Build QA frameworks, automation, governance
• Tools: Selenium / Cypress / Playwright
• Define
• Quality metrics
• Release standards
• Risk frameworks

This role is heavily quality transformation driven

D. Customer-Centric Thinking

• Own:
• NPS
• Churn reduction
• Delivery satisfaction
• Build dashboards & reporting

E. Leadership & Team Building

• Build & scale:
• Dev + QA teams
• Create
• Ownership culture
• Quality-first mindset

Youre hiring a builder, not a maintainer

F. Innovation & AI Readiness

• Exposure to:
• AI in QA / automation
• Observability / monitoring
• Improve
• Time to market
• Efficiency