Inside Sales/Business Development Coordinator, BC

Milestone is looking for creative people who enjoy a challenge. We provide contracting excellence to our clients, daring them to let us collaborate on their toughest and most sensitive projects across Canada. Specializing in soil and ground remediation, water treatment, heavy civil construction, building decommissioning, land reclamation and rehabilitating sensitive habitats; our people thrive in a fast paced and everchanging environment.

Everyone on our team believes in finding creative solutions for our clients while making a positive impact to our environment and community. This can be a tough job and isn’t for everyone. Milestone is up to the challenge - are you?

Milestone’s success comes from putting our team first. We are employee-owned and commit to keeping our people safe, offering competitive wages and benefits, and providing opportunity for professional growth and development. Putting our people first is a promise we have been able to deliver on for the last over 10 years and we continue growing stronger. If you think you are a fit, then we want you to grow with us.

Learn more about us and what we do on our website! MilestoneEnv.ca

At Milestone, we collaborate relentlessly; we strive to inspire a diverse team of talent; we care, we are equitable, we are inclusive. We want every team member to feel and know they belong here. We are inspired by our people - the best in the business.

Our work with Indigenous partners and communities has been a tremendous source of pride and learning for Milestone. We are committed to Indigenous Peoples as partners and employees. We have much to learn from all our partners and employees.

We look forward to continuing to attract and retain the best people to tackle the most complex challenges of a cleaner world. Only through acknowledging and encouraging everyone’s potential and contributions will we succeed.

POSITION SUMMARY:

The Inside Sales/Business Development Coordinator plays a critical role in supporting the business development team by coordinating client engagement, market research, and administrative tasks. The BDC will work with cross-functional teams and manage CRM. The BDC must be detail-oriented, a proactive self-starter, and capable of driving initiatives, while demonstrating a collaborative and team-oriented approach.

Analyzing market data, building out sales pipelines, and the ability to manage multiple priorities effectively are essential in this role.

You will be responsible for representing Milestone in a professional way that reflects our core values of Ingenuity, Entrepreneurial Spirit, Caring, Accountability and Collaboration.

RESPONSIBILITIES

CRM Software Management:

• Manage the company’s CRM system, driving user uptake and ensuring data consistency and accuracy.
• Oversee CRM outputs and provide insights for enhancing its effectiveness across all users.

Communication & Strategy Support:

• Lead and support national communication strategies and initiatives, ensuring alignment with broader business development goals.
• Liaise with external consultants and internal stakeholders to develop, maintain, and evolve Milestone’s marketing and business development strategy.
• Provide support across communication and marketing mediums, including the website, social media platforms, and other outreach channels like virtual and in-person conferences and events.

Market Research and Profile Enhancement:

• Take a proactive role in researching methods and opportunities to enhance Milestone’s market profile and increase visibility.
• Monitor bid sites for potential opportunities and assess them for strategic alignment.

Opportunity and Bid Management:

• Identify and circulate new business opportunities to the Regional Leads.
• Track project tenders, estimates, proposals, and pre-qualifications within CRM tool.
• Provide monthly reports with detailed statistics, along with an executive summary highlighting key findings, issues, and recommended actions. Track the national sales funnel and monitor the progress of various leads and opportunities through the sales pipeline.

Cross-Functional Participation:

• Participate in project kick-off and close-out meetings to remain current on operations and emerging technologies, aligning business development efforts with the latest industry practices.
• Collaborate with project teams to ensure communications strategies are well-aligned, timely, and content-rich. This may include the creation and coordination of capture strategies for projects, markets or clients.

Proposal and RFP Management:

• Assist in coordinating proposals, qualifications,