IT Help Desk Administrator

Help Desk Administrator Job Description

• Serve as the first contact with clients who need technical assistance
• Talking to clients through basic problem-solving processes.
• Respond to difficult customers with patience and take quick actions.
• Diagnosing issues with computer software, peripherals, and hardware.
• Providing support in person, over the phone, or via remote access.
• Give step-by-step guidance to customers over the telephonic call or schedule a screen share session.
• Track, route and redirect problems to correct resources
• Identify and escalate situations requiring urgent attention
• Properly escalate unresolved queries to the next level of support
• Completing support tickets.
• Follow standard help desk procedures
• administer help desk software
• log all help desk interactions
• Research questions using available information resources
• Provide needed information on IT products or services
• Follow up with customers, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation and closure
• Preserve and grow your knowledge of help desk procedures, products and services
• track and route problems and requests and document resolutions
• Track the common issues faced by the customers and follow-up regarding the same with the technical team.
• prepare activity reports
• inform management of recurring problems
• stay current with system information, changes and updates
• help update training manuals for new and revised software and hardware
• Make sure the best customer services are provided to the clients.
• Provide technical support and training to the junior staff of the Help Desk.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits

• Provident Fund

Ability to commute/relocate:

• Kumbalgod, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education

• Bachelor's (Required)

Experience

• Helpdesk Administrator: 1 year (Required)

Language:

• English (Required)

Work Location: In person