Role Overview
Micasa Global is hiring a mid-level Production Support Engineer. This is a contract hybrid role, based in Vienna. Part of Micasa Global's Devops hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Site Reliability Engineer (SRE)
Location: Vienna, VA (4 days onsite, 1 day remote)
Type: Full-time / Contract
Job Summary
We are looking for an experienced Site Reliability Engineer (SRE) to support and monitor critical production systems. The role focuses on 24x7 monitoring, reducing manual work through automation, managing Splunk, and supporting cloud-based Disaster Recovery and Business Continuity processes. You will work closely with Cloud, DevOps, and Application teams to ensure system reliability and availability.
Key Responsibilities
- Provide 24x7 production monitoring and support for critical systems.
- Meet SLAs and follow SRE best practices to reduce manual remediation (toil).
- Build automated remediation solutions to improve system stability.
- Administer and configure Splunk for monitoring and troubleshooting.
- Support gradual changes, application monitoring, and automation tasks.
- Participate in Business Continuity, Disaster Recovery (DR), and COOP activities.
- Perform system failover/switchover testing (Cold/Warm/Hot).
- Ensure high availability through fault tolerance, redundancy, and five 9s design.
- Monitor and resolve system data synchronization issues.
Required Skills & Experience
- Bachelor’s degree in Computer Science or related field.
- 6+ years of SRE experience in production environments.
- Strong experience with Splunk administration and configuration.
- Hands‑on experience with DR, COOP, Business Continuity on cloud platforms.
- Good understanding of reliability engineering concepts (HA, redundancy, failover).
- Strong troubleshooting, problem‑solving, and communication skills.
- Ability to work in a collaborative team environment.
Seniority level
Mid‑Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
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Frequently Asked Questions
How do I apply for the Production Support Engineer position at Micasa Global?
Use the Apply button above to submit your application directly to Micasa Global. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Production Support Engineer role at Micasa Global remote or in-office?
This is a hybrid role based in Vienna. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
What does a Production Support Engineer at Micasa Global earn?
Micasa Global has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Production Support Engineer role at Micasa Global posted?
This role was posted on April 6, 2026 (64 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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