Technical Support Specialist - Tier 2

As a Technical Support Specialist at miALERT you will be responsible for resolving Tier 2 technical support issues in an efficient and highly professional manner. You will be working with internal and external business partners to support and deploy our proprietary life-safety solutions as part of a small, highly supportive team.

• *Position Details**:
• Full-time
• Permanent position
• *Key tasks within this role include, but are not limited to**:
• Resolve technical issues accurately and efficiently
• Documenting troubleshooting procedures
• Interfacing with our business partners on ongoing issues, with a strong focus on clear, professional communication and managing client expectations
• Occasional on-site work
• Different makes and models of routers and how to troubleshoot routing issues
• Core networking skills including subnetting, IP routing and DNS
• Operating and troubleshooting in a Linux environment
• Virtualization and container management

Relevant qualifications will be considered, including, but not limited to, Cisco, Red Hat, Microsoft, and CompTIA.

1+ years of experience in a technical support role, call center or customer service environment is preferred.

Submit your cover letter and resume in confidence for review.

Work Remotely

• No
• *Job Types**: Full-time, Permanent
• *Salary**: $50,000.00-$60,000.00 per year
• *Benefits**:
• Dental care
• Extended health care
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekends as needed
• *Experience**:
• technical support: 1 year (preferred)

Ability to Commute:

• Brampton, ON (required)

Work Location: In person