Product Support Engineer

Introduction

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Primary Location:

Burlington, ON, CA Montreal, Quebec, CA Sudbury, ON, CA

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 02/27/2026

What you’ll do

• Serve as the primary point of contact for customers and internal teams, ensuring a seamless connection between client needs and business solutions.
• Develop and propose tailored Mill Lining solutions, driving innovation and customer satisfaction.
• Lead the execution of strategic initiatives to expand our Mill Lining business in the region.
• Work on complex optimization projects, coordinating global expert teams to deliver solutions that meet tight deadlines and exceed expectations.
• Guide the opportunity strategy and maintain strong communication with all key stakeholders.
• Take a proactive role in identifying and developing new business opportunities, creating winning solution plans.
• Drive long‑term growth with existing customers through trust, performance, and value‑added services.
• Provide technical and commercial support for sales contracts, ensuring we meet both customer and business needs.

Who you are

• A Bachelor’s degree in Mechanical Engineering or an equivalent field is required.
• A minimum of 3‑5 years of relevant industry experience, ideally working with wear lining products or in product support roles.
• Deep understanding of grinding processes and mill operations, with a strong technical background.
• Experience with 2D/3D design software is required. Applications such as Autodesk AutoCAD or Inventor is a plus.
• Strong communication skills and fluency in English; knowledge of Canadian French is an added advantage.
• Willing and able to travel both locally and internationally.

What's in it for you

• An inspiring purpose – Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there’s a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Wellbeing and safety – Benefit from occupational healthcare, generous benefits plan, healthy living rewards.
• Compensation and rewards – Global incentive program tied to business and performance targets.
• Hybrid working possibilities – While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• A thriving culture – We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities – Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support – Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you’re excited about this role, we encourage you to apply even if you don’t meet all the requirements. You may be the right candidate for the role.

This role comes with some physical work requirements connected to working at mine sites.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion,