Meritus Health is seeking a dedicated and highly organized Meritus NOW Operations Coordinator to support the delivery of exceptional virtual healthcare services. This role combines clinical, operational, technical, and patient service responsibilities to ensure a seamless experience for both virtual and in-person patient care.

The Operations Coordinator serves as a key liaison between patients, providers, clinical teams, support departments, and external healthcare partners. The ideal candidate will thrive in a fast-paced healthcare environment, possess excellent communication and multitasking skills, and be passionate about delivering outstanding patient care.

Patient Support & Care Coordination

• Assist patients with registration, insurance verification, MyChart support, questionnaires, payment collection, and appointment scheduling.
• Coordinate referrals, follow-up appointments, and provider-directed patient care activities.
• Support continuity of care through effective communication and care navigation.

Clinical & Operational Support

• Review upcoming patient appointments to ensure readiness and appropriateness.
• Room patients and assist with visit preparation.
• Manage in-basket and MyChart messages in a timely manner.
• Perform charge reconciliation and maintain workqueue accuracy.
• Support efficient virtual and in-person clinical workflows.

Communication & Collaboration

• Communicate with patients through in-person interactions, telephone, email, virtual platforms, and Epic chat.
• Collaborate with providers, clinical staff, pharmacies, insurance companies, physician practices, and other healthcare partners.
• Promote a positive, patient-centered healthcare experience.

Team Support

• Assist with onboarding and orientation of new team members.
• Provide guidance on workflows, systems, and operational processes.
• Participate in departmental initiatives and additional duties as assigned.

Education

• High School Diploma or GED required.
• Education appropriate to licensure or certification requirements.

Experience

• Minimum one (1) year of experience in a healthcare environment required.

Licensure/Certification

• Must be a licensed LPN or certified Medical Assistant (MA).
• Current Maryland licensure or certification required.

Skills & Abilities

• Strong verbal and written communication skills.
• Excellent computer proficiency and technical aptitude.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong organizational and customer service skills.
• Basic medical terminology knowledge preferred.
• Ability to work collaboratively across multiple departments and teams.

Caring for our Team

We are committed to supporting the well-being and professional development of our team members through a comprehensive benefits package, which includes:

• Health, Dental, and Vision Insurance Coverage begins on the first of the month following your hire date.
• Life Insurance & Disability Coverage Includes company-paid life insurance, as well as short- and long-term disability benefits to provide peace of mind.
• Paid Time Off (PTO) A generous PTO program designed to help you recharge and maintain a healthy work-life balance.
• 401(k) Retirement Plan Benefit from a robust company match to support your long-term financial goals.
• Education Assistance & Tuition Reimbursement Support for your continued learning and career growth.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) Options to save pre-tax dollars for eligible healthcare and dependent care expenses.
• Shift Differential Pay Team members working evening, night, or weekend shifts may be eligible for additional pay.

Happy to Help

At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.