Essential Duties And Responsibilities

Benefits Administration:

• Administer day‑to‑day operations for all employee benefit programs, including medical, dental, vision, life, short‑ and long‑term disability, flexible spending accounts, and retirement plans.
• Coordinate enrollments, terminations, life event changes, and open enrollment activities in compliance with plan rules and applicable regulations.
• Maintain accurate benefits data in the HRIS and carrier portals, ensuring consistency across payroll, vendors, and internal systems.
• Partner with insurance carriers, brokers, retirement vendors, and third‑party administrators to resolve eligibility, enrollment, billing, and claims issues. Employee Support & Customer Service
• Serve as the first point of contact for employees and internal customers regarding benefit inquiries, coverage issues, and problem resolution.
• Provide clear, timely, and customer‑focused guidance to employees by translating complex benefits information into understandable terms.
• Investigate and resolve benefits‑related issues, ensuring positive employee experiences and timely follow‑through.
• Support employee education through one‑on‑one consultations, written materials, and group communications as needed.

Leave & Accommodation Administration

• Administer Family and Medical Leave Act (FMLA) requests, including intake, tracking, documentation, coordination with vendors, and compliance with federal and state requirements.
• Support the administration of Americans with Disabilities Act (ADA) accommodation requests, including the interactive process, documentation, and coordination with HR leadership and managers.
• Maintain confidential records related to leave and accommodation requests consistent with compliance and documentation standards.

Invoicing, Reporting & Compliance

• Process and assist with benefits invoicing, reconciling carrier bills against HRIS and payroll data to ensure accuracy and timely payment.
• Compile data and prepare reports related to benefits costs, eligibility, utilization, and trends as needed.
• Support audits, compliance reviews, and data requests related to ERISA, COBRA, HIPAA, Section 125, and other applicable benefits regulations.

Process Improvement & Collaboration

• Participate in the development and maintenance of standard operating procedures (SOPs), job aids, FAQs, and employee communications related to benefits administration
• Collaborate with HR, Payroll, Finance, and other internal stakeholders to ensure seamless benefits administration and data integrity.
• Perform special projects and other duties as assigned to support Total Rewards and Human Resources initiatives.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field; or equivalent combination of education and experience.
• Minimum of 2–5 years of benefits administration experience in a multi‑plan environment.
• Working knowledge of federal and state regulations affecting employee benefits, including FMLA, ADA, ERISA, COBRA, HIPAA, and Section 125
• Experience working with HRIS platforms and external carrier and vendor portals.
• Strong customer service, problem‑solving, organizational, and communication skills.
• Ability to manage multiple priorities, maintain confidentiality, and meet deadlines in a fast‑paced environment.

Salary Range: $60,000 - $75,000