Title: IT Support Engineer

Location: Mumbai

About Medix

Medix is a tech-driven healthcare management company with offices in across many different countries, providing a variety of medical management services. We combine advanced digital health solutions with human touch services, and are proud to continuously disrupt the industry by delivering accessibility and affordability of care, all while ensurinb better medical outcomes.

We are different in everything we do, bold yet disciplined in our approach, strongly support creativity and intellectual freedom to push the boundaries to which technology and data can take us and are driven by our meaningful purpose: to make a real difference in people’s lives. We don’t call it healthcare, we call it the art and science of health. As a result of our unique approach and capabilities, we have become a global market leader and one of the fastest growing healthcare management groups in the world. We deliver the future of healthcare today! Join us in our meaningful purpose.

www.medix-global.com

General Job description:

We are looking for a strong and experienced hands-on IT Support Engineer for our IT team – one who would play an integral role in the day-to-day IT Operations. Will support all areas of the business users by ensuring IT infrastructure, call center and business systems remain operational at all times. Will also work closely with the IT Manager to implement the IT global strategy, identify and make improvements, tighten security, assist with vendor management and provide relevant reporting.

Responsibilities

• Ensure day to day local/regional/global monitoring and performance of infrastructure components including servers, network, storage and others- including cloud based.
• Ensure capacity and performance planning is maintained.
• Ensure 100% uptime of the infrastructure.
• Ensure proactive preventive maintenance of Data center, servers, network components and other infrastructure components.
• Manage physical security systems (CCTV etc) at offices.
• Ensure Software licenses records are kept up to date and are used optimally.
• Continuous upgrade of applications, operating systems and other components to ensure compliance / patching.
• Ensure all firmware are kept up to date as per hardware vendor recommendation.
• Plan and manage hardware replacement lifecycle.
• Support of all company mobile / laptop devices.
• Manage and Support M 365 & Intune infrastructure.
• Manage and support all email services.
• Create and maintain Standard Operating Procedures.
• Manage and support Virtual and physical Infrastructure for servers and desktops
• Manage and Support redundancy and Disaster Recovery systems
• Ensure procedure/policy documents and training material is up to date.
• Implementing new hardware, infrastructure components and technologies
• End user support (hardware/software)

Skills required:

• Degree or Diploma in IT 2-5 years post qualification
• Experience Microsoft certifications are essential
• Experience in giving remote IT support to end users
• Proficient in Microsoft server technology including Entra AD, Intune, Active Directory, DNS, PowerShell /Scripting
• Sound knowledge of virtualization technology (Hyper-V/ VMware)
• Solid experience with Microsoft Office/ 365 / Intune and Azure
• Experience on backup and restore, Disaster Recovery procedures is essential
• Experience in layer 2 and Layer 3 switches, routers, and firewalls is essential (FortiGate preferred)
• Experience in remote connectivity, VPN and routing.
• Experience in Audio, Video and Data networks
• Experience in PABX, VOIP technologies
• Knowledge of end point, datacenter and network security
• Enterprise antivirus and backup programs
• Microsoft Defender; WSUS; MSP 360
• Knowledge of Linux will be an advantage
• Excellent communication and interpersonal skills.
• Fluent in English