Who We Are

Established in 1989, we are a leader in integrated software solutions for medical offices and hospitals across British Columbia. We operate in a fast-paced, challenging environment where we are deeply committed to both our clients and our employees. If you are an adaptable, tech-savvy professional who thrives on variety and high-impact work, we want to meet you!

What You’ll Do

Reporting to the CIO, you will be the primary point of contact for our clients, ensuring their software and hardware systems run seamlessly. This is a permanent, full-time role that blends IT troubleshooting with high-level administrative management.

Technical Support & Training

• Troubleshoot & Resolve: Provide first-tier support via phone and email for our suite of communication tools and end-user computer systems.
• Installations: Perform basic software installs and upgrades.
• Empower Clients: Train and support medical staff on how to use our tools effectively, showing patience and empathy for varying tech-literacy levels.
• Escalation: Prioritize and redirect complex issues to the appropriate team members as required.
• Operations & Administration
• Client Management: Manage the administrative lifecycle of new and existing client files, including registrations, activations, and follow-ups.
• Office Support: Maintain a high-energy, polished professional presence while managing clerical tasks and daily communications.
• What You Bring
• Education: Post-secondary education or a related diploma.
• Tech Proficiency: Secure knowledge of Microsoft Office (Teams, Excel, Word) and strong comfort with both Windows and Mac environments/browsers.
• Communication: Exceptional telephone manner and professional written skills for communicating with everyone from office staff to hospital executives.
• The "X-Factor": Strong attention to detail, the ability to work under pressure, and a natural instinct for taking initiative.
• Experience (Asset): Previous experience in the healthcare industry, retail, help desk, or customer service. Familiarity with Maximizer CRM is a significant plus.
• Why Join Us?
• Stability: Join a well-established company with a 30+ year track record.
• Benefits: Comprehensive medical and dental package.
• Growth: A collaborative environment where your technical knowledge and career can expand easily.

Salary range $52,000 to $58,000 depending on experience.

Must be Canadian Citizen or permanent resident living in the Greater Vancouver area.