Inbound Customer Service Representative

Job Description

Ecommerce Customer Service Representative

We are a National company specializes in the sale of medical devices, supplements and vitamins, over the phone and via the web. We are looking for customer service representatives to provide exceptional customer service in handling inbound phone calls and all aspects of a sales cycle. If you are an overachiever in medical, vitamins & supplement fields who is seeking to expand your professional skills, achievements and compensation, please apply.

Job Description

Responds to inbound customer calls, emails and on-line chatting;

Responsibles for servicing customers with their inquiries on medical device, vitamins and supplements;

Prepares and maintains a record for each patient containing all pertinent information, care plans, physician prescriptions and follow-up documentation;

Complies with and adheres to all regulatory compliance areas, “best practices”, policies and procedures;

Makes proper recommendations of additional products and services to add value to the client's portfolio;

Handles order entry management, runs and expedites sales and order reports, prepares package to be mailed out.

*Required Qualifications:

*Fluent in English (French, Chinese would be an asset)

Possesses excellent listening and verbal communication skills and demonstrate a sincere approach to helping others;

Self-starter who will take the initiative to obtain solutions, pay attention to details;

Comfortable working independently and within a team environment;

Assets include familiarity with computer applications, data entry, and pharmaceutical, vitamins and supplements, and other sales experience is considered an asset.

Please submit your resume along with your cover letter, and salary expectation by email.

Job Types: Full-time, Permanent

Pay: $18.00-$20.00 per hour

Benefits

• Casual dress
• Extended health care
• On-site parking
• Vision care

Ability to commute/relocate:

• North York, ON M5M 4A3: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Alternate Saturday working hours

Experience

• Customer Service : 1 year (required)
• Inbound CSR: 1 year (required)

Work Location: In person