Field Service and Commissioning Technician

Company Description

Founded in 1967, Media Resources has transformed from a specialized signage installation company to a North American leader in LED and installation solutions. Today, with state-of-the-art facilities, a focus on digital signage and a dedicated team of over 300 professionals, we are pioneers in today’s latest LED innovations such as TruVIEW™ Transit Digital LED, eQVISION™our sustainable digital solution, also the original inventors of SiteLINE™, our patented light trespass mitigation solution, and many more! Join us in shaping the future of visual communication with Media Resources.

Role Description

The primary purpose of this position is to provide field service in the Commissioning of new Digital LED signs and the On-Site Service (break-fix) and Preventative Maintenance of Digital LED signs.

The primary responsibilities and duties include but are not limited to:

· Mandatory Monday to Friday with adjustment to travel and due to customer needs scheduling may interfere with the weekend work as assigned by the manager.

· Installing and commissioning of new LED displays on-site locations across USA, and Canada as needed.

o Communicate with Project Manager at the end of each day of project progress

o Fill out the Clear to Service form right after commissioning is done

o Take 4K pictures of the display(s) with content and upload to Project folder

· Priority Break/Fix: On site parts replace the LED modules, power supplies or controllers as required to repair sign or other required components.

· Maintain customer satisfaction ratings based on criteria established by the company.

· Input service call information into Service ticketing system to log customer information and actions taken along with required next steps. Diligently enter required information into drop down menu fields to facilitate the gathering of service and product performance metrics.

· Additional responsibilities and duties will be assigned by the Operations Manager when there is no schedule for commissioning the display, the incumbent is to provide support and services to the office / facility to work with either the configuration group or NOC USA Service team.

· In doing the above activities, create a positive customer experience while meeting company standards pertaining to quality of work performed and in compliance with company policies, procedures, legislation, regulation and directions and identify non-compliance for resolution.

· Participate and comply with all health and safety processes and initiatives to ensure that Media Resources remains a safe workplace.

· Ensure all service requests are completed to the customer’s satisfaction in a timely manner.

· Ensure all service calls are proactively followed up and customers kept updated on service ticket status and all pertinent information is entered into service tickets to facilitate the gathering of service performance and product metrics.

· Work collaboratively with other team members and leadership

Requirements / Qualifications:

Academic Training:

• Completion of a two- to three-year college program in electronics or completion of a four-year apprenticeship program in electronic servicing and repair; or completion of high school or college courses in electronics and on-the-job training an asset.
• Trade certification for electronics technicians an asset.

· Working at Heights & Lift Operator Certifications is considered an asset.

Work Experience:

· 5 + Years’ Experience in Field Service and Maintenance.

· Experience in working at heights and operation of a bucket truck and scissor lifts.

Specific Competencies:

· Valid driver’s license and a clean driving record.

· Mechanical aptitude and attention to detail: Ability to properly install indoor LED displays—securely fastening mounts to walls/structures and aligning cabinets level, plumb, and flat (including Z-axis). Demonstrates patience and precision to avoid rushing installations and ensure accurate cabinet alignment.

· Able to access and work on outdoor LED sign structures at heights up to 100 ft. in varying weather conditions.

· Ability to work independently to suggest and implement solutions for issues encountered in the field.

· Solid understanding of networking (Hardline, Wireless and Cellular).

· Solid understanding of Electrical installation and service.

· Exceptional written and verbal communication skills with a real desire to help customers and create a positive customer experience.

· Ability to work professionally with outside service providers.

Work Conditions:

Physical Demands:

· Field Service work is performed on site on sign structures or when providing Help Desk support or performing depot repair in an office environment.

· Able to access and work on outdoor LED sign structures at heights up to 100 ft. in varying weather conditions.

· This job requires some exposure to harsh weather conditions during commissioning or servicing of outdoor LED signage.

Cognitive Demands:

· Strong organization and adherence to specified timelines.

· This position requires multi-tasking to ensure the varied job requirements are met.

· Flow and characteristics of work require work pressure for frequent periods of short duration or occasional periods of sustained duration.

· Ability to manage and de-escalate situations. Proven record of effectively managing conflict situations.

• The above responsibilities and duties will be adjusted from time to time based on the growth and development of the Company’s growth strategy.