Job Description
Become a pivotal Technical Customer Support Specialist, assisting clients with MYLE software through phone and email. Your role directly enhances client satisfaction and success in their technical needs.
In this position, you’ll engage with clinics, hospitals, and healthcare professionals, addressing their technical queries and challenges. Quickly resolving incoming requests, identifying root causes, and tailoring solutions to client needs will be central to your duties. Collaboration with a multidisciplinary support team ensures that all tickets are efficiently managed and escalated as necessary.
Key Responsibilities:
- Handle incoming client requests remotely
- Provide MYLE software technical support
- Identify and solve client issues efficiently
- Collaborate with the support team on ticket resolution
- Contribute to enhancing the internal knowledge base
Requirements
- Prior experience in customer service
- Strong problem-solving skills in complex situations
- Excellent bilingual communication in French and English
- Passion for technology and willingness to learn
- Ability to thrive in a hybrid work environment
Leverage your technical expertise to support clients and enhance their experience with cutting-edge software solutions.
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