Automotive Service Manager

About the position

Our Auto Repair shop has built a strong reputation over the past 12 years in business. We are looking for a hands-on Service Manager to lead our growing operation in Silver Spring, MD. This is not just a Service Advisor role, we are looking for a true leader who can manage the shop, lead 3 automotive technicians, build customer trust, and help drive the next phase of business growth. We are a busy, high-traffic shop located on Georgia Avenue in a strong customer market with significant daily visibility and consistent car count. Our goal is to continue growing while maintaining a positive culture built around integrity, accountability, and professionalism. If you are a motivated leader who can earn the respect of technicians, ethically grow Sales while delivering an excellent customer experience, we would love to speak with you.

Responsibilities

• Manage daily operations of the automotive shop
• Lead and support a team of 3 technicians
• Build strong customer relationships and retention
• Drive business growth and increase shop revenue
• Develop new business opportunities including: Fleet accounts, Insurance relationships, Commercial partnerships
• Create and manage operational reporting
• Maintain workflow efficiency and accountability
• Help establish a strong, positive shop culture
• Ensure ethical sales and repair practices

Requirements

• Experienced automotive professional
• Ability to lead a team
• Ability to build customer relationships
• Ability to grow a shop
• Ability to run a clean, organized, and honest operation
• Ability to drive strong sales performance
• Strong automotive leader with excellent communication skills
• Operational experience
• Ability to motivate a team

Benefits

• Competitive base pay and generous income potential
• Medical benefits
• Paid vacation
• Paid holidays