Role Overview
MCIM is hiring a mid-level Customer Support Analyst. This is a full-time role in Richmond. Part of MCIM's Qa hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
This role is a unique opportunity for a motivated individual looking to learn the technical operations of managing a cloud-based platform called MCIM (Mission Critical Information Management). This role’s responsibilities will include becoming a super-user of our MCIM product, supporting multiple customer accounts in the delivery & administration of MCIM software, product implementation & training, and continuously improving our product.
Job Responsibilities
● Become a technical “super user” of the MCIM platform.
● Train both clients & internal employees on how to properly use MCIM and quickly adopt the platform.
● Work with the Operations & Development team to document execution requirements and configure the platform for each customer's unique requests and design needs.
● Build and maintain software procedure and training documentation for our customers.
● Present solutions for our customers typically to Senior Level Management/Executives.
● Become a trusted resource and advisor for your accounts, while also ensuring consistent delivery of ‘white-glove’ customer experience.
● Troubleshoot, Triage, and Communicate timely updates for your accounts on the status of the initiatives/projects you manage.
Preferred Requirements of Ideal Candidate
● Detail Oriented | Analytical Mindset - Details matter, especially at MCIM. Understanding MCIM’s architecture, workflows, and even AI; You’ll have a lot to learn about our software under the hood, and that requires someone capable of learning quickly while also remembering the details that matter.
● Strong Communication | Presentation | Customer Service - Once you’ve mastered MCIM under the hood, you’ll be sharing its capabilities with our customers and their internal teams. You're not intimidated by communicating with teams of people and teaching them how to use MCIM.
● Quality Assurance | Technical Writing - MCIM is an evolving technology platform, and you’ll be expected to have a fine eye with ensuring that all implementations of MCIM you manage meet internal quality standards. Moreover, as we introduce new capabilities, you’ll participate in the development of customized technical and video support documentatio
Frequently Asked Questions
How do I apply for the Customer Support Analyst position at MCIM?
Use the Apply button above to submit your application directly to MCIM. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Support Analyst position at MCIM located?
This position is based in Richmond. MCIM has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Support Analyst at MCIM earn?
MCIM has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Support Analyst role at MCIM posted?
This role was posted on April 25, 2026 (49 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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