Technical Account Manager (Federal)

<div class="content-intro"><div>Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S. Department of War and Fortune 500s, our platform runs on-premises and in private clouds, delivering secure messaging, file sharing, workflow automation, audio/screenshare, and project management—all with full data and operational control. Mattermost powers high-stakes workflows across mission planning, real-time, real-world operations, DevSecOps, incident response, and cyber defense—enabling secure collaboration from tactical edge and DDIL environments to enterprise HQ. Teams operate across web, desktop, and mobile, with embedded interoperability for Microsoft Teams, Outlook, and Microsoft 365.<br><br></div> <div>To learn more, visit&nbsp;<a href="http://www.mattermost.com/">www.mattermost.com</a></div></div><p data-start="436" data-end="759">Mattermost is seeking a <strong data-start="460" data-end="495">Technical Account Manager (TAM)</strong> to serve as a trusted technical advisor to our <strong data-start="543" data-end="584">U.S. Federal and enterprise customers</strong>. In this role, you will ensure the successful deployment, integration, and secure operation of the Mattermost platform in <strong data-start="707" data-end="758">mission-critical and high-security environments</strong>.</p> <p data-start="761" data-end="1102">You will combine expertise in <strong data-start="791" data-end="839">infrastructure, cybersecurity, and DevSecOps</strong> with strong customer engagement and project leadership skills. As a strategic partner, you will bridge <strong data-start="943" data-end="987">engineering, product, and customer teams</strong>, driving secure, compliant, and scalable implementations that enable organizations to collaborate with confidence.</p> <h2 data-section-id="18w7bso" data-start="1109" data-end="1132">Key Responsibilities</h2> <h3 data-section-id="1hzi391" data-start="1134" data-end="1181">Customer Success &amp; Secure Solution Delivery</h3> <ul data-start="1182" data-end="1847"> <li data-section-id="j5zcqn" data-start="1182" data-end="1310"> <p data-start="1184" data-end="1310">Lead technical onboarding, configuration, and production deployments for <strong data-start="1257" data-end="1308">strategic enterprise and U.S. Federal customers</strong></p> </li> <li data-section-id="n4mxy5" data-start="1311" data-end="1462"> <p data-start="1313" data-end="1462">Design, validate, and implement <strong data-start="1345" data-end="1379">secure, scalable architectures</strong> for Mattermost across <strong data-start="1402" data-end="1460">cloud, on-premise, hybrid, and air-gapped environments</strong></p> </li> <li data-section-id="cenfks" data-start="1463" data-end="1578"> <p data-start="1465" data-end="1578">Support alignment with security and compliance frameworks such as <strong data-start="1531" data-end="1576">FedRAMP, NIST 800-53, DoD STIG, and SOC 2</strong></p> </li> <li data-section-id="1y4evkc" data-start="1579" data-end="1739"> <p data-start="1581" data-end="1739">Guide customers in integrating Mattermost with <strong data-start="1628" data-end="1697">authentication and identity management systems (SSO, SAML, OAuth)</strong>, DevOps pipelines, and monitoring tools</p> </li> <li data-section-id="1bmenoj" data-start="1740" data-end="1847"> <p data-start="1742" data-end="1847">Provide proactive technical guidance to minimize operational risk and ensure long-term platform success</p> </li> </ul> <h3 data-section-id="i48ypa" data-start="1854" data-end="1889">Technical Leadership &amp; Advocacy</h3> <ul data-start="1890" data-end="2329"> <li data-section-id="1pr0eav" data-start="1890" data-end="1967"> <p data-start="1892" data-end="1967">Serve as the <strong data-start="1905" data-end="1943">primary technical point of contact</strong> for assigned accounts</p> </li> <li data-section-id="l2widm" data-start="1968" data-end="2094"> <p data-start="1970" data-end="2094">Collaborate with <strong data-start="1987" data-end="2024">Product, Engineering, and Support</strong> to resolve complex technical issues and advocate for customer needs</p> </li> <li data-section-id="sr9vpo" data-start="2095" data-end="2225"> <p data-start="2097" data-end="2225">Develop reusable deployment assets including <strong data-start="2142" data-end="2193">scripts, playbooks, and technical documentation</strong> to accelerate implementations</p> </li> <li data-section-id="1oq838e" data-start="2226" data-end="2329"> <p data-start="2228" data-end="2329">Participate in internal reviews to improve <strong data-start="2271" data-end="2329">onboarding methodologies and deployment best practices</strong></p> </li> </ul> <h3 data-section-id="tcv91f" data-start="2336" data-end="2378">Communication &amp; Stakeholder Management</h3> <ul data-start="2379" data-end="2719"> <li data-section-id="1ubgutk" data-start="2379" data-end="2515"> <p data-start="2381" data-end="2515">Present complex technical concepts to <strong data-start="2419" data-end="2464">both executive and technical stakeholders</strong>, tailoring communication to audience and context</p> </li> <li data-section-id="a4ryv7" data-start="2516" data-end="2614"> <p data-start="2518" data-end="2614">Build trusted relationships that drive <strong data-start="2557" data-end="2612">adoption, expansion, and long-term customer success</strong></p> </li> <li data-section-id="sg3s7e" data-start="2615" data-end="2719"> <p data-start="2617" data-end="2719">Maintain detailed records of <strong data-start="2646" data-end="2719">architectural decisions, deployment strategies, and customer feedback</strong></p> </li> </ul> <h2 data-section-id="1cpo032" data-start="2726" data-end="2752">Required Qualifications</h2> <ul data-start="2753" data-end="3585"> <li data-section-id="10sny27" data-start="2753" data-end="2909"> <p data-start="2755" data-end="2909"><strong data-start="2755" data-end="2781">5+ years of experience</strong> in Technical Account Management, Sales Engineering, Customer Success Engineering, or a similar customer-facing technical role</p> </li> <li data-section-id="sn3lst" data-start="2910" data-end="3045"> <p data-start="2912" data-end="3045">Strong technical knowledge of <strong data-start="2942" data-end="3043">Linux system administration, networking, containers (Docker/Kubernetes), and cloud infrastructure</strong></p> </li> <li data-section-id="1v60h77" data-start="3046" data-end="3145"> <p data-start="3048" data-end="3145">Hands-on scripting or development experience with <strong data-start="3098" data-end="3143">Python, Go, Node.js, or similar languages</strong></p> </li> <li data-section-id="103gyva" data-start="3146" data-end="3233"> <p data-start="3148" data-end="3233">Strong understanding of <strong data-start="3172" data-end="3231">cybersecurity principles and secure system architecture</strong></p> </li> <li data-section-id="ii7u85" data-start="3234" data-end="3329"> <p data-start="3236" data-end="3329">Familiarity with <strong data-start="3253" data-end="3286">DevSecOps tools and workflows</strong> (GitHub, Jenkins, Jira, Terraform, etc.)</p> </li> <li data-section-id="1k32ord" data-start="3330" data-end="3470"> <p data-start="3332" data-end="3470">Experience managing <strong data-start="3352" data-end="3396">large enterprise or government customers</strong> and aligning technical delivery with business and security requirements</p> </li> <li data-section-id="bqd8uz" data-start="3471" data-end="3585"> <p data-start="3473" data-end="3585">Excellent communication skills with the ability to collaborate across technical and non-technical stakeholders</p> </li> <li data-section-id="bqd8uz" data-start="3471" data-end="3585"> <p data-start="3473" data-end="3585">Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR.</p> </li> <li data-section-id="bqd8uz" data-start="3471" data-end="3585"> <p data-start="3473" data-end="3585">This role may require the candidate to&nbsp;<strong data-start="3652" data-end="3712">obtain and maintain a U.S. government security clearance</strong> in the future.</p> </li> <li data-section-id="bqd8uz" data-start="3471" data-end="3585"> <p data-start="3473" data-end="3585">Applicants must therefore be&nbsp;<strong data-start="3758" data-end="3820">U.S. citizens and eligible to obtain a security clearance<br><br></strong></p> </li> </ul> <h2 data-section-id="1a9n6ci" data-start="3827" data-end="3854">Preferred Qualifications</h2> <ul data-start="3855" data-end="4353"> <li data-section-id="1qnij5" data-start="3855" data-end="3956"> <p data-start="3857" data-end="3956">Experience working with <strong data-start="3881" data-end="3954">U.S. Federal agencies, defense organizations, or regulated industries</strong></p> </li> <li data-section-id="m5oow5" data-start="3957" data-end="4021"> <p data-start="3959" data-end="4021">Familiarity with <strong data-start="3976" data-end="4019">IT Service Management (ITSM) frameworks</strong></p> </li> <li data-section-id="wm25hp" data-start="4022" data-end="4106"> <p data-start="4024" data-end="4106">Knowledge of compliance standards such as <strong data-start="4066" data-end="4104">FedRAMP, NIST, SOC 2, or ISO 27001</strong></p> </li> <li data-section-id="9dgh21" data-start="4107" data-end="4189"> <p data-start="4109" data-end="4189">Experience with <strong data-start="4125" data-end="4187">secure collaboration platforms or open-source technologies</strong></p> </li> <li data-section-id="1ejqj4q" data-start="4190" data-end="4283"> <p data-start="4192" data-end="4283">Exposure to <strong data-start="4204" data-end="4268">mobile device management (Intune, Workspace ONE, MobileIron)</strong> environments</p> </li> <li data-section-id="146h8by" data-start="4284" data-end="4353"> <p data-start="4286" data-end="4353">Experience working in a <strong data-start="4310" data-end="4353">startup or high-growth SaaS environment<br><br></strong></p> </li> </ul> <p><em>Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.</em><br><br></p> <p>&nbsp;</p><div class="content-pay-transparency"><div class="pay-input"><div class="title">Posting Range</div><div class="pay-range"><span>$150,000</span><span class="divider">&mdash;</span><span>$215,000 USD</span></div></div></div><div class="content-conclusion"><div>Mattermost is an EEO Employer, we are a remote-first, open-source company.</div> <div>&nbsp;</div> <div>We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time.</div> <div>&nbsp;</div> <div>Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics.</div> <div>&nbsp;</div> <div>If you require accommodations during the interview process, please let us know—we’re happy to assist.</div></div>