At The Mather, we are seeking a highly service‑oriented, hands‑on resident IT support professional who enjoys working directly with people and making technology accessible, welcoming, and easy to use. This is a full‑time, hourly, 100% in‑person position that requires flexibility to work weekdays, weekends, and holidays as needed within a luxury senior living environment. The ideal candidate brings strong technical aptitude, clear communication skills, and a genuine enjoyment of engaging with residents daily. In this role, you will lead resident technology onboarding, deliver both in‑person and Zoom‑based training, and provide direct support across email, smartphones, tablets, laptops, desktops, iOS and Android devices, smart home solutions, and IoT technologies. You will also support resident systems and community technology by assisting with resident portals, mobile applications, IPTV systems, audiovisual equipment, videoconferencing tools, and digital signage; coordinating vendor installations and maintenance; managing AV reservation requests; and helping residents troubleshoot multimedia and presentation equipment. This role is deeply collaborative, highly visible, and essential to creating a positive, connected, and engaging resident experience.

ESSENTIAL FUNCTIONS:

Customer Service

• Communicate effectively with all residents and employees using appropriate technical language for the audience through oral/written communication.
• Establish and maintain relationships with residents and coworkers to help work through resident technology needs with patience and understanding.
• Commit to service work, fostering an enjoyment of learning with and from each other, and sharing the knowledge gracefully.

AV Support

• Communicate effectively with all residents and team members through oral/written communication/
• Establish and maintain relationships with residents and coworkers to help work through their technology needs with patience and understanding.
• Maintain up-to-date knowledge of AV equipment and supervise contract-based installations.
• Assist with coordinating vendor maintenance and installation.
• Set up, configure, test, maintain, monitor, and troubleshoot teleconferencing equipment, multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, digital cameras/camcorders, and other presentation equipment.
• Respond to incoming calls, helpdesk tickets or emails regarding AV software/hardware problems.
• Document instances of AV equipment failure, repair, installation, and removal.
• Handle incoming booking requests for AV equipment and setup.

Resident:

• Evaluate and communicate with residents using technical language suitable to their needs.
• Provide basic resident technology support of personal applications, Wi‑Fi, email, smartphones, desktops, laptops, tablets, iOS devices, Android devices, printers, smart home, and resident portal.
• Host basic resident technology training classes.

IT Support:

• Provide first-contact onsite support to ensure courteous, timely, and effective first-level resolution of end-user issues.
• Perform hands-on desktop fixes, installs, and upgrades.
• Perform moves, adds, and changes (MAC) requests.
• Perform preventative maintenance and remote support when needed.
• Deliver software application training programs.
• Create and communicate training schedules in consultation with departmental decision makers.
• Assist vendors with onsite support requests.

QUALIFICATIONS AND SKILLS:

Required:

• BA degree in Information Technology or equivalent experience.
• Strong knowledge of PC hardware and software.
• Basic knowledge of servers (maintenance and organization).
• 1 year of technical IT experience.
• Strong commitment to customer service.
• Effective oral and written communication skills.

Benefits

Mather offers a competitive benefits package.*

Team members are eligible for:

• A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn-as-you-go” plan that rolls over year to year, offering long- and short-term flexibility.
• A 401(k) program with per pay-period employer match and annual employer contribution (available to those age 21 or better)
• Convenient, subsidized parking (or public transportation for certain locations)
• Wellness Spending Account: up to $300 available annually for Wellness related expenses such as gym memberships, financial planning, etc.

Benefits-eligible team members can take advantage of:

• Medical, dental, and vision plans
• Paid Parental Leave
• Adoption Assistance Reimbursement
• Tuition reimbursement for continuing education
• Extended illness benefits
• Employee wellness programs
• Short- and long-term disability insurance
• Life insurance is available to benefit eligible team members.
• Benefits are subject to change without notice. Benefits details dependent on employment status.

About The Mather:

The Mather is a Life Plan Community in Tysons, Virginia, for those 62 and better that defies expectations of what senior living is supposed to be. More than a luxury residence, The Mather is in an enviable walkable, urban neighborhood, close to the Metro and all the DC area has to offer. Opened in March 2024, The Mather includes 293 independent living apartment homes, as well as assisted living, memory support, and skilled nursing, along with multiple restaurants, a fitness center, art studio, gardens and more.

The Mather is located at 7929 Westpark Drive, Tysons.

About Mather

Based in Evanston, Illinois, Mather is a unique, non-denominational, not-for-profit organization founded in 1941. Dedicated to developing and implementing Ways to Age WellSM, we create programs, places, and residences for today’s young-at-heart older adults. Mather has received a national certification as a Great Place to Work®, and has been selected as a Nation’s Best and Brightest in Wellness Award recipient four years in a row.

Mather is an equal opportunity/affirmative action employer committed to an inclusive workforce. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.