Technical Service Administrator

Job Summary

Progressive Technology is seeking a highly motivated and detail-oriented Fully Remote Technical Service Administrator to join our dynamic Canadian team. This role is ideal for a proactive professional who thrives in a remote environment and is passionate about delivering exceptional technical support and administrative services. You will serve as a critical liaison between our technical teams, clients, and internal stakeholders, ensuring smooth operational workflows, timely issue resolution, and top-notch service delivery.

Key Responsibilities

• Serve as the primary point of contact for technical service inquiries and support requests from clients and internal teams.
• Coordinate and schedule service appointments, maintenance, and technical support tasks.
• Track, document, and follow up on technical issues using internal ticketing systems to ensure timely resolution.
• Assist with onboarding, configuration, and troubleshooting of client systems and software.
• Prepare detailed reports, documentation, and service summaries for internal and client review.
• Collaborate with cross-functional teams to identify process improvements and enhance service efficiency.
• Maintain accurate records of client interactions, service requests, and system updates.
• Monitor and elevate complex technical issues to appropriate specialists or management.

Required Skills and Qualifications

• Proven experience in technical administration, customer support, or related roles.
• Strong knowledge of IT systems, software troubleshooting, and service management tools.
• Exceptional organizational and multitasking abilities.
• Excellent verbal and written communication skills in English.
• High level of accuracy and attention to detail.
• Ability to work independently in a fully remote environment.
• Strong problem-solving skills and the ability to adapt to dynamic situations.

Experience

• Minimum of 1–3 years of experience in technical support, IT administration, or a related field.
• Experience working with remote teams and using collaboration tools (e.g., Slack, Zoom, Microsoft Teams).
• Familiarity with service ticketing systems and basic technical troubleshooting procedures.

Working Hours

• Full-time, fully remote position.
• Flexible scheduling with occasional requirements for coordination across time zones.
• Standard business hours with potential for extended availability during critical service periods.

Knowledge, Skills, and Abilities (KSA)

• Proficient in Microsoft Office Suite and cloud-based collaboration platforms.
• Strong understanding of IT systems, networks, and software applications.
• Ability to prioritize tasks and manage multiple deadlines efficiently.
• High level of professionalism and customer service orientation.
• Self-motivated, proactive, and capable of working independently.
• Strong analytical skills and technical aptitude.

Benefits

• Competitive salary and performance-based incentives.
• Fully remote work with flexible scheduling.
• Paid time off and statutory holidays.
• Health and wellness benefits, including access to virtual healthcare services.
• Opportunities for professional growth and career advancement within a global company.
• Supportive and inclusive work culture fostering innovation and collaboration.

Why Join Progressive Technology

At Progressive Technology, we believe in empowering our employees to thrive in a dynamic and innovative environment. Joining our team means becoming part of a forward‑thinking company that values your skills, fosters career growth, and prioritizes work‑life balance. If you are passionate about technology, customer success, and operational excellence, this role offers a meaningful opportunity to make a real impact.

How to Apply

Interested candidates are invited to submit their resume and cover letter via our official careers page or email us. Please include the subject line: Fully Remote Technical Service Administrator – Canada Application.