Role Overview
Mars is hiring a entry-level Customer Service Manager- Emerging Markets. This is a full-time role in IN. posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Description
Job Purpose/Overview
To ensure uninterrupted supply for Mars PN products to the emerging channel customers by managing the order to dispatch cycle. Partner with internal sales team to drive growth in this channel through ensuring readiness for geographical and portfolio expansion, driving customer centricity through SAMBC and coordinating with stake holders from distribution planning, demand planning, physical distribution and customer supply chain teams.
Key Responsibilities
- The individual will be responsible for managing the order to delivery cycle for all emerging channel customers such as Ecom, Q-com, E-spt & MT.
- Responsible for managing close coordination with key stakeholders such as internal sales team, regional logistics leaders, demand planning, distribution planning and external customer teams.
- The individual will oversee the entire life cycle of supply for these channels from order processing, to appointments, supply and supply confirmation journey.
- Work with finance team on regular basis to drive reconciliation and work with sales team for channel growth in a cost-effective manner.
- Drive digitization journey in order management and standardize SOP for order tracking and fulfillment
- Periodic review with supply, sales and finance team on performance of emerging channels from supply POV
- Responsible for managing VMI program from Amazon and Flipkart across 16 sites in the country ensuring CPT adherence and people management with 3pl partners
- Drive cost efficient models of delivery though aligning on milk run delivery and right MOV alignment
- Responsible for readiness of supply ramp up during the event sale period for Ecom, Q-com and E-spt customers.
- Implement processes related to stock allocation and reservation to drive superior service for their respective accounts
Job Specifications/Qualifications
- MBA or Equivalent Degree
- 2-4 years of experience in domain of supply, Logistics or customer service
- Working knowledge of supply chain and basic understanding of Logistics
- Decision making and escalation procedures, process management
- Conflict resolution
Frequently Asked Questions
How do I apply for the Customer Service Manager- Emerging Markets position at Mars?
Use the Apply button above to submit your application directly to Mars. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Service Manager- Emerging Markets position at Mars located?
This position is based in IN. Mars has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Service Manager- Emerging Markets at Mars earn?
Mars has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Service Manager- Emerging Markets role at Mars posted?
This role was posted on May 25, 2026 (13 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Customer Service Manager- Emerging Markets role at Mars entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Mars has listed.
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