Additional Information Job Number25183617 Job CategoryRooms Guest Services Operations LocationThe Westin Hyderabad Mindspace Raheja IT Park Hitec City Hyderabad Telangana India 500 081 ScheduleFull Time Located Remotely N Position Type Management JOB SUMMARY Responsible for supporting all aspects of Concierge functions in accordance with hotel standards Maintains a concierge service and management philosophy that serves as a guide to respective staff Assists in developing and maintaining the acknowledgment and service of all guests visiting the location Supports management to ensure all departments are aware of all guests needs and information prior to arrival that will lead to a unique memorable and personal stay CANDIDATE PROFILE Education and Experience High school diploma or GED 2 years experience in the guest services front desk or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major no prior work experience required CORE WORK ACTIVITIES Maintaining Concierge Goals Coordinates day-to-day operations ensuring the quality standards and meeting the expectations of the customers on a daily basis Develops specific goals and plans to prioritize organize and accomplish work Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals Supports the establishment of an effective database to be used by all team members for restaurant and local attractions Establishes relationships with local attractions restaurants and other businesses to enhance guests experiences Provides recommendations and arranges services for guests as requested e g car rental airline and train tickets office services beauty and barber services baby sitting repairs shopping Maintains awareness of cultural differences needed to meet guest s specific needs and requirements Provides check-in and check-out services and handles reservations when needed Maintains knowledge of rooms and their locations services and facilities of the hotel Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out Responds to emergency situations using appropriate procedures Maintains awareness of daily operations and events at the hotel Maintains knowledge of daily house-count arrivals departures VIPs scheduled in-house group names background activities locations and times as well as special requests arrangements Provides warm welcome and anticipation of guest needs throughout their stay Encourages and building mutual trust respect and cooperation among team members Serving as a role model to demonstrate appropriate behaviors Establishes and maintains open collaborative relationships with employees and ensures employees do the same within the team Ensures concierge team effectively handles guest requests and adheres to all hotel policies procedures and standards while striving towards total guest satisfaction Ensuring Exceptional Customer Service Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention Improves service by assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed Responds to and handles guest problems and complaints Sets a positive example for guest relations Interacts with customers to obtain feedback on quality of product service levels and overall satisfaction Supports employees understanding of customer service expectations and parameters Interacts with guests to obtain feedback on product quality and service levels Additional Responsibilities Provides information to supervisors and co-workers by telephone in written form e-mail or in person Analyzes information and evaluates results to choose the best solution and solve problems Informs and or updates the executives and the peers on relevant information in a timely manner Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an workplace where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law At Westin we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling ensuring they can be the best version of themselves To achieve the brand mission of becoming the preeminent wellness brand in hospitality we need passionate and engaged associates to bring the brand s unique programming to life We want our associates to embrace their own well-being practices both on and off property You are the ideal Westin candidate if you are passionate you are active and take pride in how you maintain your well-being you are optimistic you are adventurous Be where you can do your best work begin your purpose belong to an amazing globalteam and become the best version of you