Remote Production Support Engineer for B2B Technical Issues
Marqeta, Inc.Resume Keywords to Include
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Job Description
Become a key player as a Production Support Engineer, tackling technical challenges for B2B clients. Deliver high-quality support while collaborating with engineering teams to enhance product functionality. In this remote position, you'll play a vital role in resolving issues that impact customers and products alike. With a focus on problem-solving, you will engage in troubleshooting, escalate complex inquiries, and communicate effectively with stakeholders. This position values your ability to take ownership and provide effective solutions across various channels. Key Responsibilities:
- Manage support inquiries through tickets and emails
- Diagnose and troubleshoot product incidents
- Collaborate cross-functionally for issue resolution
- Provide on-call support during rotations
- Monitor production transaction performance Requirements:
- 2 years of Technical Support or IT experience
- Familiarity with payments or accounting systems
- Proficient in ticketing systems like Jira
- Basic SQL skills for data extraction
- Understanding of Linux environments Utilize your technical skills to enhance customer satisfaction and drive continuous improvement in production support.
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