Application Analyst I

Job Details

Description

As a part of a diverse community of faculty and staff who represent many faith systems and worldviews, Marian University seeks an Application Analyst I for the Department of Information Technology. The Application Analyst I will promote our Catholic Franciscan mission and identity by collaborating with the Director of Application Development and the Application Development team to support and manage campus-wide systems. This position will work closely with Marian University schools and departments to customize existing systems and develop new solutions that meet their unique operational needs. We are seeking applicants who are analytical, detail-oriented, collaborative, and proficient in relevant technologies, with a commitment to excellent customer service and data integrity. This position reports directly to the Director of Application Development.

Essential Duties & Responsibilities:

Provide comprehensive application support to all departments of Marian University and its affiliates through the application development team. This team is responsible for maintaining optimum application uptime and guiding the university in adopting emerging technologies to empower students, faculty, and staff, thereby supporting Marian University's commitment to innovation.

AI Solution Development & Support

• Assist in the development and support of AI-driven solutions for Campus processes.
• Participate in testing and deployment of new tools and features.
• Work with stakeholders to gather requirements for solution enhancements.
• Troubleshoot and resolve AI application issues as needed.

System Optimization and Maintenance

• Maintain Campus and CORE applications to keep them running efficiently.
• Work with vendor partners to resolve unexpected issues.
• Monitor system health and proactively address potential issues.
• Apply software patches and updates as directed.
• Document maintenance activities and report on system status to stakeholders.
• Collaborate with Campus teams to optimize system configurations and integrations.

Reporting & Analytics

• Generate and maintain standard and ad-hoc reports using tools such as Argos and Tableau.
• Assist with data extraction and analysis for Campus operations.
• Support data quality initiatives and ensure report accuracy with end users.
• Collaborate with business units to define reporting requirements.
• Document reporting processes and procedures for knowledge sharing.

Project Management & Documentation

• Participate in project planning and implementation for system upgrades and new applications.
• Document system changes, configurations, and procedures.
• Track progress on assigned tasks and communicate updates to project leads.
• Assist with user acceptance testing and feedback collection.
• Maintain organized records of project documentation and deliverables.

Change Management & Adoption

• Support change management initiatives for new technologies and process improvements.
• Assist with training and onboarding for end users.
• Communicate changes and updates to stakeholders in a clear, timely manner.
• Gather and respond to user feedback regarding system changes.
• Promote adoption of new tools and best practices within the department.

Compliance

• Ensure App Dev systems comply with university and regulatory requirements.
• Support audits and provide required documentation as needed.
• Assist with implementing data security and privacy best practices.
• Stay informed about changes in compliance regulations affecting Campus technology.
• Report any compliance concerns supervisors promptly.

University Expectations

• Demonstrate commitment to Marian University's mission and values.
• Foster a collaborative and inclusive work environment.
• Maintain professional conduct and confidentiality.
• Participate in university training and development opportunities.
• Support university initiatives and events as requested.

Required Qualifications

• Bachelor's degree in computer science, Information Systems, or a related field, or equivalent experience.
• Experience with enterprise applications break-fix and troubleshooting.
• Ability to prioritize tasks and manage time independently
• Strong analytical and problem-solving skills.
• Familiarity with API integrations and implementations.
• Skilled in several programming languages, including JSON and Python.
• Excellent written and verbal communication skills.
• Must be skilled at teamwork and self-motivated when working independently.
• Willingness to work outside regular hours during busy periods of the school year.

Preferred

• Knowledge of Microsoft SQL using SSMS, SSRS, and SSIS
• Experience supporting applications in higher education, ideally within Marian University.
• Working knowledge of Colleague, Argos, StarRez, CRM Recruit, Canvas, Qualtrics, AMP, and SharePoint.
• Hands-on experience with application support and user training.
• Familiarity with business processes in Higher Ed and student information systems.
• Ability and desire to learn new technologies and systems quickly.

The Application Analyst I must use sound judgment to prioritize issues, resolve system challenges, and choose effective solutions. The role requires deciding when to escalate problems, ensuring data quality, and adapting quickly to new technologies, all while supporting university goals and maintaining confidentiality.

People leadership is crucial for the Application Analyst I, enabling effective guidance in resolving system challenges and adapting to change. Strong leaders promote teamwork, ensure data integrity, and align efforts with university goals, fostering ongoing improvement and professional growth within the team.

Review of applications will begin immediately and continue until the position is filled.

For Consideration All Applications Require:

• Cover Letter
• Current resume or CV
• Contact information of three professional references. The reference contact information must be entered after the application is submitted in the "My Presence" section of the applicant profile.
• Responses to the supplementary mission & identity questions.

Please Review Marian University's Mission & Identity Statement before responding to the supplementary questions on your application:

https://www.marian.edu/faith

Marian University is an Equal Opportunity Employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.