Network Operations Centre - Support Specialist Tier 1
March NetworksRole Overview
March Networks is hiring a mid-level Network Operations Centre - Support Specialist Tier 1. This is a full-time role in Ottawa. posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
At March Networks, our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you’ll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. You’ll be part of a growing global technology company that encourages teamwork and innovation, and where friendships are forged with colleagues all over the world. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.
Opportunity:
March Networks’ Managed Services team monitors tens of thousands of cameras, encoders and network video recorders (NVRs) customers around the world to optimize the availability of mission-critical video surveillance systems. March Network offers these customers its unique Insight web portal, to allow them to review tickets, asset inventory and much more.
March Networks is looking to expand the Managed Services team with a Network Operations Center (NOC) Tier 1 Support Specialist to proactively monitor a customer’s install base of March Networks products for potential health alerts, taking corrective actions as required and creating tickets for dealer onsite visits.
Duties and Responsibilities:
- Provide remote product health monitoring function for any customers subscribed to our Managed Services. Includes:
o Reviewing and maintaining the Command Enterprise Server Health Alert Inbox
o Performing any remote diagnostics and applying fixes on monitored recording devices and IP cameras/encoders
o Logging all health alerts within the NOC’s ticketing database
o Updating tickets to keep their status current
o Creating and maintaining tickets for customers who purchased the Field of View Service
- Ensure the Health Scan’s product to customer mapping is correctly configured
- Participate in maintenance and administration of the NOC reporting and tracking database
- Work independently through verbal/written instructions from management
- Promote and maintain customer satisfaction by ensuring issues are resolved or escalated promptly and as per any Service Level Agreements.
- Other related duties incidental to the department.
- Ensure to remain updated on all the latest training on March products and solutions
- Escalate problems/issues to NOC Level 2 team when required
- Perform IP Camera firmware upgrades as required
Experience and Qualifications:
- Bachelor degree or post-secondary education, preferably in Computer Science, Engineering or Mathematics or related work experience
- Cisco Certified Network Associate (CCNA) certification or CompTia Network+ and A+ is preferred
- Sound knowledge of:
o Windows 98/NT/2000/XP/2003, MS Office, MS Exchange Server, Active Directory, FTP, pc/server assembly and repair, routers, switches, hubs.
o LAN/WAN, TCP/IP, Ethernet, network support and troubleshooting.
o UNIX/Linux.
o Security products, DVR's, IP cameras, CCTV in general.
- Working knowledge of the security industry
- Ability to work:
o Independently and as part of a team
o Well under pressure and meet deadlines
o In a fast-paced, dynamic environment, ability to prioritize and multitask
- Excellent written communication skills
- Customer focused, attentive, investigative, commitment to quality
- Database as well as programming/scripting skills are considered a definite asset
- Ability to maintain composure in stressful situations
- Strong organizational skills
- Analytical and problem solving skills
- Service oriented and solution driven
- Ability to communicate technical information to both technical and non-technical audiences
March Networks is an equal opportunity employer and supports a diverse workforce.
Accommodations are available upon request for candidates taking part in all aspects of the selection process. Applicants can make their accommodation needs known to us in their application.
Please note March Networks uses AI as part of the recruitment process.
Hiring salary range for this position is between $60,000 - $65,000. This is a new vacancy with one opening.
Frequently Asked Questions
How do I apply for the Network Operations Centre - Support Specialist Tier 1 position at March Networks?
Use the Apply button above to submit your application directly to March Networks. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Network Operations Centre - Support Specialist Tier 1 position at March Networks located?
This position is based in Ottawa. March Networks has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Network Operations Centre - Support Specialist Tier 1 at March Networks earn?
March Networks has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Network Operations Centre - Support Specialist Tier 1 role at March Networks posted?
This role was posted on May 26, 2026 (13 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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