Ticketing Sales & Membership – Business Operations Coordinator

Powered by Passion. United by Purpose. Build for Impact. At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one. We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose. From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.  We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club. Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started.  This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves. So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team. ** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for. ** Job Description As part of the MLSE Ticketing Strategy & Operations team, you will have the unique opportunity to work side by side with our Sales, Membership, Suites, and Premium LIVE teams, as well as other stakeholders across MLSE. In this part-time role, you will support operational initiatives, ticketing technology projects, and customer facing programs that enhance fan and client experience, drive revenue, and improve efficiency. This role is ideal for someone who is organized, client-focused, analytical, and comfortable balancing operational execution with client sales and support. You are proactive, detail-oriented and able to identify opportunities to improve processes. 3 days a week in office is required for this role. RESPONSIBILITIES Business Operations (60%). Provide support for Salesforce related Ticketing initiatives, including campaign inquiries, reporting, process improvements, and ad-hoc projects Manage testing, maintenance, reporting, and on-going operational initiatives for MLSE Chatbot tools Provide operational support for Ticketing projects Support operations of the Secondary Ticketing team and MLSE License Hub programs Customer Service & Sales (40%) Supporting the License Hub & Secondary Ticketing business through client service, sales support, and inquiry management Support sales and service-related activities including outreach, follow-up, account support and issue resolution with excellent customer service and troubleshooting Develop and maintain relationships with clients and internal stakeholders Maintain accurate records of all interactions, transactions, operational data, and reporting QUALIFICATIONS 1-3 years of experience in Sales/Service, Strategic Planning, Finance or Corporate Development preferred Proficiency in Word, PowerPoint and Excel Experience in Ticketmaster Archtics and Salesforce strongly preferred Post-Secondary degree in Business, Strategy, Marketing or Finance preferred Strong customer service and communications skills including the ability to actively listen, empathize, ask questions, and proactively resolve problems Proven ability to multi-task and handle a variety of workstreams with evolving priorities in an organized manner Excellent analytical and problem-solving skills with the ability to identify and define problems to develop creative solutions and address requirements clearly and articulately Ability to work independently or in a team environment, with stakeholders at varying levels Ability to build and maintain relationships both internally and externally Detail-oriented, proactive, and comfortable working in a fast-paced environment Please apply by: Sunday, May 31st, 11:59 pm Job Posting Compensation Range/Rate: $26.27/hour We’re glad you’re here. Once you apply, we’ll follow up by email, and you can track everything in your Candidate Portal. Want instant updates? Opt-in for SMS notifications to stay in the loop. At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. This email is only for accommodation requests. Resumes sent to this email address will not be considered. Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can.   Continued success depends on it!  Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new posts that might interest you! Thanks for your interest in working on our team!